CI Poly)

Unison•Springfield, VA

2d•$110,000 - $160,000•Onsite

About The Position

Unison Software Solutions is seeking a consultant to support delivery and ongoing operations of PRISM, its flagship Commercial Off-The-Shelf (COTS) acquisition and grants management solution used by federal agencies. The consultant works directly with government users, functional and technical teams, and project leadership to resolve issues, support system enhancements, and ensure successful day-to-day operations. The position is in person in Springfield, Virginia, five days per week. The role supports application operations and integrations, including SQL reporting and database queries, integration setup and testing, Systems Integration Testing (SIT), technical and security documentation, and post-integration troubleshooting. The consultant also responds to Help Desk requests, investigates functional application issues, contributes to software configuration management and system testing, and documents resolutions and best practices. The role requires an active TS/SCI clearance and eligibility to obtain and maintain a CI Polygraph. A bachelor's degree in a relevant field or equivalent professional experience is required. The hiring process typically includes an in-person final interview; travel and accommodations will be provided.

Requirements

At least 1 year of experience supporting enterprise software applications, ERP systems, or business applications.
Experience providing software support or Help Desk services in a client-facing environment.
Experience troubleshooting functional application issues and working with cross-functional teams to resolve problems.
Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical users.
Excellent customer service and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to prioritize multiple support requests in a fast-paced environment.
Detail-oriented, with strong organizational skills.
Ability to work independently while collaborating effectively within a team.
Comfort working directly with government stakeholders in a highly secure environment.
Proficiency with Microsoft Excel, Word, PowerPoint, and other Microsoft Office applications.
Bachelor's degree (BA or BS) in Business, Information Systems, Computer Science, or a related field, or equivalent professional experience.
Active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance.
Eligibility to obtain and maintain a Counterintelligence (CI) Polygraph.

Nice To Haves

Experience supporting federal government software applications.
Knowledge of federal acquisition, procurement, or grants management business processes.
Experience supporting acquisition systems such as PRISM or similar COTS applications.
Experience with SQL queries for troubleshooting and reporting.
Experience supporting software implementations or Operations & Maintenance (O&M) environments.
Experience with testing, configuration management, training, and organizational change management.
Experience supporting financial system interfaces or enterprise system integrations.

Responsibilities

Assist with creating, running, and updating SQL views and reports.
Assist the technical lead with integrations to the financial application and new Contract Writing system, including connectivity setup, testing, and troubleshooting.
Develop integration test scenarios and detailed test scripts to validate end-to-end functionality.
Execute and support Systems Integration Testing (SIT), including test execution, defect identification, tracking, and coordination of resolution.
Query databases with SQL to retrieve and analyze configuration data and transactional records for testing and troubleshooting.
Update and maintain security documentation related to integrations and data exchanges.
Support technical integration documentation, including Interface Control Documents (ICDs), data mappings, and service specifications.
Work with web services, including WSDL, to support integrations and ensure proper configuration and functionality.
Provide post-integration support, including troubleshooting, issue resolution, and performance monitoring.
Triage, analyze, troubleshoot, and resolve application support requests through the Help Desk ticketing process.
Communicate effectively with government users and project stakeholders to provide customer service.
Analyze reported issues, identify root causes, and recommend functional solutions or workarounds.
Support software configuration management, document configuration changes, and validate system functionality.
Participate in regression, integration, and user acceptance testing.
Collaborate with functional consultants, developers, business analysts, and project managers on system enhancements and operational improvements.
Document support activities, resolutions, and best practices.
Represent Unison professionally and foster trusted client relationships.