Technical Consultant, Commercial

Ramp

6d•$124,560 - $190,300

About The Position

Ramp is hiring a Technical Consultant focused on Commercial customers. The role supports high-growth companies with standardized financial workflows, core ERP integrations, and repeatable implementation patterns that enable fast time-to-value. Technical Consultants work at the intersection of customers and Ramp’s internal technical teams, partnering with Customer Activation and Account Management to identify, prioritize, and design financial solutions for new and existing customers. The consultant serves as a technical and financial subject matter expert, advising customers on Ramp capabilities and solutions involving integrations and configuration. The role defines customer financial and technical success criteria from onboarding through activation and expansion, and represents Product, Design, and Engineering externally. It also channels customer feedback to internal teams to help improve Ramp’s product and integrations. The position supports technical workstreams and implementations but does not directly run implementation projects or write code.

Requirements

Bachelor’s degree in computer science, engineering, finance, business, or a related field.
At least 2 years of experience in technical consulting, solutions engineering, implementation, or a similar customer-facing technical role; SaaS or fintech experience is ideal.
Familiarity with ERP systems such as NetSuite, Sage Intacct, Microsoft Dynamics, or Oracle Fusion, and with finance and accounting workflows.
Comfort working with APIs, integration logic, and system architecture, and explaining those concepts to finance and operations stakeholders.
Strong communication skills, including translating technical solutions into business value, guiding customers toward scalable approaches, and diplomatically addressing requests misaligned with best practices or product capabilities.
Ability to collaborate cross-functionally with Sales, Customer Success, Product, and Engineering.
Exceptional organization and problem-solving skills, bias toward action, and strong ownership.
Ability to thrive in ambiguity and fast-paced environments and adapt as Ramp scales its upmarket motion.

Responsibilities

Advise customers and internal teams on high-value implementations and expansion opportunities, including integration, configuration, and system design.
Partner with Customer Activation and Account Management to assess customer requirements and propose scalable solutions, particularly involving ERP, HRIS, and API integrations.
Support technical workstreams with onboarding specialists and implementation leads to improve time-to-value and customer success.
Help customers resolve technical hurdles and select effective product implementations based on available integration and configuration options.
Conduct technical discovery to understand customer systems and workflows and recommend an appropriate Ramp architecture, including when and how to use Ramp’s API.
Serve as a subject matter expert on HRIS and accounting integration partners, working with Sales, Product, and partners to advocate for integration development aligned with customer needs.
Troubleshoot integration blockers and guide customers through complex configuration decisions without writing code directly.
Contribute to internal documentation and tooling that scales support for integration use cases.
Share customer pain points and feedback with Product and Engineering to influence the product roadmap.

Benefits

Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
United States: 100% medical, dental, and vision insurance coverage for the employee, with partial dependent coverage
United States: One Medical annual membership
United States: 401(k) with employer match on contributions made while employed by Ramp
United States: Fertility HRA up to $10,000 per year
United States: Parental leave of up to 16 weeks (birthing and bonding) or 8 weeks (bonding only) at 100% pay
United States: Pet insurance
United States: In-office lunch, snacks, drinks, and other perks
United States: Relocation expense coverage to NYC or SF if needed
Canada: Group medical, dental, and vision coverage through Sun Life
Canada: Life, AD&D, and disability coverage
Canada: Fertility drug coverage up to $4,000 lifetime
Canada: Group Retirement Plan with employer match (RRSP + DPSP)
Canada: Parental leave of up to 16 weeks (birthing and bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
Canada: Employee Assistance Program and virtual care through Lumino Health
United Kingdom: Private medical insurance through Freedom Elite
United Kingdom: Virtual GP and at-home care via eMed x Livi
United Kingdom: Workplace pension through Penfold, with salary sacrifice option
United Kingdom: Parental leave of up to 16 weeks (birthing and bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay