CI Poly)

Unison•Springfield, VA

9d•Onsite

About The Position

Unison Software Solutions is seeking a consultant to support delivery and ongoing operations of PRISM, its flagship Commercial Off-The-Shelf (COTS) acquisition and grants management solution used by federal agencies. The role works with government users, functional and technical teams, and project leadership to resolve issues, support system enhancements, and ensure successful day-to-day operations. The consultant provides functional and technical support, helps troubleshoot and improve application operations, and contributes directly to client outcomes. This position is in person in Springfield, Virginia, five days per week.

Requirements

At least 1 year of experience supporting enterprise software applications, ERP systems, or business applications.
Experience providing software support or Help Desk services in a client-facing environment.
Experience troubleshooting functional application issues and working with cross-functional teams to resolve problems.
Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical users.
Excellent customer service and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to prioritize multiple support requests in a fast-paced environment.
Detail-oriented with strong organizational skills.
Ability to work independently while collaborating effectively within a team.
Comfort working directly with government stakeholders in a highly secure environment.
Proficiency with Microsoft Excel, Word, PowerPoint, and other Microsoft Office applications.
Bachelor's degree (BA or BS) in Business, Information Systems, Computer Science, or a related field, or equivalent professional experience.
Active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance.
Eligibility to obtain and maintain a Counterintelligence (CI) Polygraph.

Nice To Haves

Experience supporting federal government software applications.
Knowledge of federal acquisition, procurement, or grants management business processes.
Experience supporting acquisition systems such as PRISM or similar COTS applications.
Experience with SQL queries for troubleshooting and reporting.
Experience supporting software implementations or Operations & Maintenance (O&M) environments.
Experience with testing, configuration management, training, and organizational change management.
Experience supporting financial system interfaces or enterprise system integrations.

Responsibilities

Assist with creating, running, and updating SQL views and reports.
Assist the technical lead with integration to the financial application and the new Contract Writing system, including establishing connectivity, testing, and troubleshooting.
Serve as a functional and technical support resource for government users of the PRISM application.
Triage, analyze, troubleshoot, and resolve application support requests through the Help Desk ticketing process.
Escalate complex issues to technical teams, coordinate timely resolution, and communicate status updates to stakeholders.
Provide customer service through effective communication with government users and project stakeholders.
Analyze reported issues, identify root causes, and recommend functional solutions or workarounds.
Support software configuration management, including documenting configuration changes and validating system functionality.
Participate in regression, integration, and user acceptance testing.
Assist with user training, knowledge transfer, and development of training materials and user documentation.
Generate reports and analyze Help Desk metrics, trends, and recurring issues.
Collaborate with functional consultants, developers, business analysts, and project managers on system enhancements and operational improvements.
Document support activities, resolutions, and best practices to improve service delivery.
Represent Unison professionally and foster strong, trusted client relationships.