Technical Consultant, GovCon

Unanet

3d•$74,305 - $87,418

About The Position

The Technical Consultant supports customers and internal teams in implementing and maintaining Unanet Connect and other integration solutions. The role configures, tests, documents, and troubleshoots integrations using established patterns and guidance from senior technical resources, project managers, and solution architects to deliver reliable customer outcomes. The consultant delivers integration work as standalone projects or within broader customer implementations. Responsibilities include supporting discovery and requirements gathering, documenting data flows and mappings, developing and maintaining workflows with tools such as Workato and REST APIs, resolving routine issues, and escalating matters requiring broader product, architecture, or engineering support. The role also supports existing and legacy integrations and coordinates across customer-facing and technical teams. The position manages assigned work across multiple customer projects, maintains clear communications and thorough implementation documentation, contributes reusable delivery improvements, and works toward applicable Professional Services budgeted-hours, realization, and utilization targets. A first-90-days plan progresses from learning the product and delivery standards, through guided integration tasks, to delivering standard, well-scoped work with increasing independence.

Requirements

At least 3 years of experience in technical consulting, software implementation, integration development, technical support, or a related field.
Foundational knowledge of software integrations, data exchange, and troubleshooting methods.
Working familiarity with REST APIs, including requests, responses, authentication concepts, and interpreting common errors.
Ability to configure, test, and support integration workflows using established patterns and tools.
Ability to gather and clarify technical requirements, document work accurately, and identify assumptions or dependencies that need review.
Strong customer service, written communication, and verbal communication skills.
Ability to organize work across multiple projects, meet commitments, and communicate proactively when work is blocked or at risk.
Ability to collaborate effectively, work independently on assigned tasks, and seek guidance on unfamiliar or complex issues.
Experience troubleshooting technical issues in a customer-facing or service-delivery environment.
Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
May require special security access and additional identity verification in accordance with FedRAMP compliance requirements.

Nice To Haves

Experience with Workato or another iPaaS platform.
Experience working with REST APIs and/or building or supporting third-party software integrations.

Responsibilities

Configure and implement Unanet Connect integrations as standalone projects or as part of broader customer implementations, following documented standards and agreed requirements.
Assist with integration discovery and requirements gathering; document data flows, field mappings, dependencies, assumptions, and open questions for review.
Develop, test, and maintain integration workflows using applicable tools, including Workato and REST APIs.
Troubleshoot integration and data-exchange issues, document findings, communicate status, and escalate issues requiring broader support.
Support existing and legacy integrations through routine updates, testing, documentation, and customer issue resolution.
Coordinate with project managers, consultants, solution architects, customer success, sales, product, and technical services colleagues.
Maintain timely customer and internal communications about progress, risks, decisions needed, and commitments.
Manage assigned work across multiple customer projects and promptly raise capacity, schedule, scope, and dependency concerns.
Create and maintain implementation notes, test evidence, configuration records, and customer-facing technical documentation.
Contribute feedback and reusable documentation to improve team delivery practices and customer experience.
Work toward Professional Services targets, including applicable budgeted delivered hours, realization, and utilization expectations.