Technical Liaison

Labcorp•Houston, TX

1d•Onsite

About The Position

LabCorp is seeking a Technical Consultant to join their team in Houston, TX. This role focuses on overseeing the technical aspects of the laboratory to ensure reliable patient result reporting. The consultant will collaborate with the Technical Director and Technical Supervisors to maintain testing accuracy, monitor instrument performance, and troubleshoot issues. They will also provide technical support for validations and verifications, respond to client inquiries, and communicate technical expertise to clients, physicians, nurses, and LabCorp staff. Building rapport with medical professionals and providing quick, accurate responses are key. The role involves reviewing and interpreting test results, sharing technical improvement ideas, and adhering to laboratory policies. Special projects may also be assigned.

Requirements

Bachelor’s degree in a Chemical or Biological Science, Clinical Laboratory Science, or Medical Technology
5 years or more of clinical laboratory experience in a CLIA, CAP laboratory environment
Demonstrated hands-on experience with laboratory procedures
Skilled in the use of Microsoft Office and EP Evaluator
Demonstrated proficiency in the Department Name along with strong knowledge of scientific concepts and effective clinical practices/procedures
Excellent technical and problem solving skills
Discretion in handling confidential information
Able to pass a standardized color blindness test
The position requires the candidate to be extremely organized.
Working to tight deadlines, flexibility in approach, exceptional communication skills and attention to detail are essential.

Nice To Haves

Current or prior Labcorp experience
ASCP or AMT certification
Familiarity with LCLS, LCWS, SIS, eAssist, and other Labcorp IT systems

Responsibilities

Assisting in overseeing the technical component of the laboratory to ensure that patient results are reported reliably, including reviewing AMR studies and instrument comparisons
Working with the Technical Director and Technical Supervisors to ensure accuracy for all testing in the lab, including instrument performance and identifying root causes when issues arise
Provide additional technical support to Technical Director and Technical Supervisors as needed (e.g. validations, verification)
Accurately responds to client inquires that are technical in nature and escalate, as needed
Effectively communicates with clients, physicians, nurses, and LabCorp staff and provides technical expertise, as needed
Projects credibility and builds rapport with medical doctors/LabCorp clients, providing quick/accurate responses to inquires
Assists in the review, interpretation, and reporting of complex and routine test results
Shares experiences and ideas on technical improvements
Adheres to laboratory policies and procedures
Assist with other special projects, as needed