Technical Consultant - Cloud Native

SUSE•Boston, MA

2d•$73,000 - $135,000

About The Position

As a Technology Consultant, you will play a crucial role in delivering technical consulting services to our customers, focusing on SUSE technologies. You will be responsible for implementing solutions, performing hands-on configurations, and contributing to the design and optimization of customer environments. This role requires a solid understanding of the appropriate segment of the SUSE Portfolio, good knowledge of complementary technologies, and effective Communication Skills to articulate the benefits of our solutions. You will work directly with customers, take ownership of smaller-scale engagements, and contribute to internal knowledge sharing, demonstrating strong Solution Deployment abilities and Teamwork.

Requirements

Automation Scripting: Ability to work on and implement automation scripts for system configurations.
Communication Skills: Strong verbal and written communication skills to effectively convey technical information to customers and internal teams.
Complementary Technologies: Good understanding of related open source and cloud-native technologies (e.g., other Linux distributions, Kubernetes, SUSE Rancher, SUSE Security, SUSE Virtualization, VMWare, OpenShift).
Customer Engagement: Ability to lead smaller-scale customer engagements from a technical perspective.
Problem Solving: Strong analytical skills to diagnose and resolve technical issues effectively.
Product Portfolio Knowledge: Proficient understanding of a range of SUSE’s product portfolio.
Relationship Building: Ability to establish and maintain strong relationships with customers.
Scoping Activity: Participation in and contribution to defining project scopes and Statements of Work.
Solution Deployment: Experience in implementing and deploying solutions based on SUSE technologies.
Solution Optimization: Ability to contribute to the optimization of customer solutions.
Teamwork: Strong collaborative skills, working effectively with colleagues and customers.
Technological Knowledge: Technical experience with IT systems administration, scripting, automation and development

Responsibilities

Act as a technical consultant for SUSE technologies, providing expert guidance and implementation support to customers.
Assist Lead Architect in larger project where necessary.
Work with Customers to implement solutions based on SUSE technologies, ensuring successful deployment and integration.
Carry out intermediate hands-on configuration and coding activities as required to address customer requirements, for example working on Automation Scripting.
Maintain a proficient level of understanding of the SUSE portfolio of products, staying current with new releases and best practices.
Possess a good understanding of complementary technologies, such as other distributions of Linux, Kubernetes, etc., to provide comprehensive solutions.
Participate in Scoping activity for all engagement types, helping to define project requirements and deliverables.
Able to articulate the benefits of SUSE technologies for users, clearly explaining how our solutions address their needs.
Establish and maintain long-term relationships with users, building trust and ensuring ongoing customer satisfaction.
Lead smaller scale customer engagements from the technical perspective, taking ownership and driving successful outcomes.
Provide internal feedback to improve Services offerings, contributing to continuous Process Improvement.
Understand feature requests and advocate for customers with Product Management and/or Engineering, ensuring customer voice is heard.
Work with existing customers to maintain customer satisfaction, proactively addressing their needs and challenges.
Work effectively in a proactive manner with both customers and colleagues, fostering a collaborative environment and demonstrating strong Teamwork.
Demonstrate strong customer service and communication skills, ensuring clear and effective interactions at all levels.
Demonstrate a willingness to accept feedback and ability to develop new skills and/or strengthen existing skills, showcasing a Growth Mindset.