Technical Community Program Manager, Pro

OpenAI•New York, NY

4d•$216,000 - $240,000•Onsite

About The Position

OpenAI is seeking an exceptional Technical Community Program Manager to help manage and scale a high-signal community of advanced ChatGPT Pro users. This is a hands-on, technically fluent role at the intersection of community-building, product enablement, user research, product education, and editorial storytelling. The role requires comfort understanding technical workflows, asking sharp technical questions, using the latest AI tools, and helping advanced users explain what they are building. The position reports to the Head of Pro Subscriber Community and will be based in New York City.

Requirements

Exceptional curiosity about how people work and solve problems.
Highly organized and able to build systems, manage competing priorities, and close loops reliably.
Good taste; ability to discern what is interesting, novel, and worth sharing.
Strong technical fluency: ability to understand technical workflows, reason through product behavior, and communicate credibly with builders.
Hands-on experience using AI tools for complex work, ideally including Codex, agents, APIs, automation, or technical prototyping.
Ability to help users break down workflows, identify friction, document edge cases, and translate technical usage into clear product feedback.
Strong writing and editing skills, especially for turning complex technical behavior into precise, accessible stories and examples.

Nice To Haves

A developer advocate or technical community builder who wants to work with expert consumer users rather than only API developers.
A technically fluent AI power user who has built sophisticated workflows with Codex, agents, automation, or APIs and can teach others.
A product-minded technical writer or developer educator who can turn complex workflows into clear examples, stories, and feedback.
Strong judgment about what is worth attention.
Genuine interest in how people think and work.
Ability to operate independently and build from scratch.
Comfort moving across disciplines and levels of abstraction.
Ability to distinguish signal from noise and document insights accurately.

Responsibilities

Run and grow a high-signal community, managing and deepening engagement with the ChatGPT Pro cohort of advanced users across disciplines.
Design and execute high-touch community programming, including product demos, office hours, show-and-tell sessions, peer-learning formats, and in-person events.
Build repeatable systems for onboarding, engagement, retention, and member communications.
Build deep relationships with exceptional users, identifying, recruiting, and onboarding new individuals doing high-impact work with ChatGPT and Codex.
Conduct in-depth interviews and maintain ongoing relationships to understand workflows, decision-making, and real-world applications.
Act as a trusted point of contact between these users and OpenAI, creating an experience that is worthy of users’ time, expertise, and trust.
Support advanced technical workflows by helping advanced Pro users understand and operationalize new capabilities across ChatGPT, Codex, agents, and related products.
Run technical office hours, workflow reviews, demos, and peer-learning sessions for users building complex systems.
Partner with DevEx, Product, and Research to route technical questions, bugs, edge cases, and workflow feedback to the right teams.
Translate between highly technical users, non-technical experts becoming builders, and internal teams trying to understand real-world usage.
Surface and document how ChatGPT and Codex are actually being used, curating and evaluating user chats and workflows for editorial publication, internal learning, and product feedback.
Identify patterns across use cases and distill them into actionable insights, educational assets, and reusable examples.
Uphold technical accuracy, domain accuracy, user consent, and privacy across a wide range of fields, including science, law, finance, education, and creative work.
Tell the story of the community by producing user profiles and case studies, and contributing to editorial channels including Substack, social content, newsletters, and internal storytelling.
Shape how we present advanced AI usage to both internal teams and external audiences, collaborating closely with users and internal partners to ensure stories are accurate, compelling, and respectful of context.
Support product testing and feedback loops by helping organize and run small cohorts of Pro users to test new models and features.
Work closely with users to document their experiments, successes, and friction points, synthesizing feedback clearly, distinguishing recurring patterns from isolated anecdotes.
Bridge the gap between expert users who are becoming builders and tools such as Codex, helping them test, understand, and apply agentic capabilities in serious real-world workflows.
Spot emerging trends in AI usage by identifying new patterns in how advanced users are interacting with ChatGPT and Codex, tracking shifts in workflows, prompting strategies, and tool adoption.
Surface recommendations to relevant internal teams and help explain why emerging behaviors may matter at scale.