Technical Communicator - Power Systems - Piscataway, NJ
About The Position
Lead and coordinate technical support services for power generation, industrial, rail and marine products, serving as a key resource for customers, technicians, and sales teams. Provide expert troubleshooting, diagnostics, and technical guidance to resolve complex equipment, electrical, and controls-related issues. Develop, mentor, and train technical staff, including onboarding, ongoing technical education, and support for electrical and controls systems. Partner with sales and customers to support business growth, evaluate emerging technologies, and recommend solutions that align with Caterpillar and customer requirements. Ensure compliance with OSHA and company safety standards by conducting LOTO, Arc Flash, and technician safety audits, while managing safety documentation, PPE, and certifications. Investigate equipment failures, prepare technical and failure analysis reports, support warranty claim resolution, and collaborate with Caterpillar to address product issues and critical customer concerns.
Requirements
- High school Diploma or GED, required
- Minimum 5 years of technical experience and/or equivalent combination of training and experience
- Strong written and verbal communication skills
- Ability to collaborate effectively with cross-functional teams, stakeholders, and customers
- Ability to take initiative to solve problems
- Ability to drive continuous improvement
- Ability to adapt to changing priorities
- Ability to effectively manage multiple deadlines while maintaining accuracy and quality in a fast-paced environment
- Maintain a valid driver's license
- Ability to travel as needed to customer sites, meetings, and events
Nice To Haves
- Bachelor’s degree in Engineering, preferred
Responsibilities
- Lead and coordinate technical support services for power generation, industrial, rail and marine products.
- Serve as a key resource for customers, technicians, and sales teams.
- Provide expert troubleshooting, diagnostics, and technical guidance to resolve complex equipment, electrical, and controls-related issues.
- Develop, mentor, and train technical staff, including onboarding, ongoing technical education, and support for electrical and controls systems.
- Partner with sales and customers to support business growth, evaluate emerging technologies, and recommend solutions.
- Ensure compliance with OSHA and company safety standards by conducting LOTO, Arc Flash, and technician safety audits.
- Manage safety documentation, PPE, and certifications.
- Investigate equipment failures.
- Prepare technical and failure analysis reports.
- Support warranty claim resolution.
- Collaborate with Caterpillar to address product issues and critical customer concerns.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
