Technical Communicator - Power Systems

Ring Power Corporation•Tallahassee, FL

9d•Onsite

About The Position

The Technical Communicator - Power Systems role involves conducting all assigned work safely and adhering to all applicable safety, environmental, and contamination control policies and procedures. This position serves as a key communication link between the dealership and Caterpillar regarding equipment technical issues, advising upper management on product development issues identified through technical support. The role provides essential technical information to technicians and customers, monitors and distributes Caterpillar Product Support Program Information, new service information, and Warranty Bulletin updates. The Technical Communicator is expected to approach work positively, maintain supportive conduct, contribute to team efforts, and may train or mentor others, including temporarily assuming supervisory duties. This role also involves providing expert counsel on technical and product issues, utilizing the Dealer Solution Network for issue resolution with the OEM, attending and conducting training sessions, performing field/shop audits, failure analysis investigations with accurate reporting, and completing special projects as assigned. Continuous improvement of work methods, work areas, and safety standards is also a key aspect of this role.

Requirements

Formal Education - High School diploma or GED
Experience 7 or more years
Valid Drivers License
Completed all required Technical Communicator training
Well versed in Microsoft Office programs
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Nice To Haves

Educated in Applied Failure Analysis I
Educated in relevant specialized Caterpillar Product Certifications as required

Responsibilities

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations.
Wears proper personal protective equipment.
Maintains communication between dealership and Caterpillar regarding all equipment technical issues.
Advises upper management on product development issues arising from product problems identified through technical support activity.
Provides technical information for all technicians or customers needing assistance in solving technical issues.
Monitors & distributes Caterpillar Product Support Program Information, new service information and Warranty Bulletin updates.
Approaches work in a positive manner, maintains conduct that is supportive of the work team and sets the standard for others to follow.
Contributes to team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
Trains and/or mentors others in department.
Assumes Supervisors position temporarily, as necessary.
Provides expert counsel to internal/external staff, customers and suppliers on technical and product issues.
Utilizes the Dealer Solution Network for communication to resolve product issues with the OEM.
Attends training sessions and trains others as necessary.
Guides and/or mentors others within the department in the performance of duties in a helpful and educational manner.
Performs Field/Shop Audits, Failure Analysis Investigations and provides accurate unbiased reports based on their results.
Completes special projects in a timely and accurate manner as assigned by management.
Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
Performs other duties as assigned.