Technical Communications Project Manager (6677)

MetroStar•Reston, VA

18h

About The Position

As a Technical Communications Project Manager, you will manage multi-channel program communications to inform a broad customer base of changes, upgrades, decommissions, and other high-impact updates. You will collaborate with technical team members to translate complex information into clear, engaging messaging for broadcasts and end users. You will produce communication materials for senior government stakeholders—both technical and non-technical—and ensure all documentation aligns with project goals, client expectations, and security classification requirements. In addition, you will manage event planning and announcements in coordination with stakeholders and presenters (technology experts), including developing and coordinating speakers, agendas, timing, and a forward-looking event schedule. MetroStar is obsessed with its people and has a two-decade legacy of building the best and brightest teams. The company's mission is: A passion for our people. Value for our customers.

Requirements

Active TS/SCI clearance with CI Polygraph
Bachelor's degree or equivalent
2–4 years of IT Project Management supporting Agile projects
Project Management Professional (PMP), Leading SAFe Agilist, or equivalent certification
Proven success implementing program improvements to enhance quality and customer excellence
Managing multi-channel customer communications for system changes, upgrades, decommissions, and other high-impact initiatives
Partnering with engineers, technical leads, product managers, and program managers supporting developer tools, cloud infrastructure, and Platform-as-a-Service (PaaS) environments
Ability to translate complex technical concepts into clear, customer-facing communications
Developing governance-approved communications and documentation
Strong communication skills with senior stakeholders and executives, including both technical and non-technical audiences
Planning and executing customer-facing events, briefings, and announcements
Strong project management skills with the ability to manage multiple priorities, dependencies, and deadlines
Tracking, analyzing, and reporting customer engagement metrics

Responsibilities

Lead the customer engagement and communications program for a global technology product suite
Manage a structured communications program by leveraging automation and coordinating with engineers, technical leads, and project managers
Develop review-ready communications and content for customer distribution
Partner with senior government clients in classified environments to obtain final approval prior to disseminating communications
Distribute customer communications across multiple channels
Collaborate closely with the Product Team to support customer engagement initiatives
Track, analyze, and report customer engagement metrics as part of overall program reporting
Independently manage customer engagement tasks, deliverables, and priorities
Deliver high-quality communications and program support while meeting tight deadlines
Manage event planning and announcements in coordination with stakeholders and presenters (technology experts), including developing and coordinating speakers, agendas, timing, and a forward-looking event schedule.