Technical Communications Lead

QuidelOrtho•Rochester, NY

10d•Onsite

About The Position

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic. Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all. At QuidelOrtho, we’re advancing the power of diagnostics for a healthier future for all. Join our mission as our next Technical Communications Lead. This position Partners with business leaders and technical staff to identify and analyze business needs and provide recommendations for a publishing solution. Designs, develops, enhances and implements high-quality, technical content/information delivery for multiple lines/products to fulfill customer needs. Formulates and defines publications/documentation scope and objectives across diverse platforms, software, hardware, technologies and tools. Provides coaching and guidance to peers, team members, and/or external partners. This position will be onsite in Rochester, NY.

Requirements

A minimum of a Bachelor’s Degree in Technical Writing, Communications, or Medical Technology with technical writing experience or equivalent
A minimum of 8 years of relevant work experience
Skillful problem solver with investigative talents.
Independent, resourceful
The individual must be able to represent the Technical group on cross-functional teams and be comfortable interacting with technical teams and upper levels of management.
Must be proven team player, self-motivated, able to prioritize workload with minimal supervision, highly organized with the ability to manage multiple projects simultaneously and work under tight deadlines
Excellent written and verbal communications skills and strong computer skills are
Experience in HTML, XML, DITA and the creation of online documentation using topic-based authoring, website design/authoring tools would be required
Previous demonstrated experience in coaching, developing and/or mentoring individuals
This position is not currently eligible for visa sponsorship.

Nice To Haves

Experience in new product development, launch and commercialization, product changes/updates, life cycle management
Experience working in a regulated environment
Experience with content management systems, CSS and system design
Knowledge of animation tools and Java scripting
Experience working with translated documentation

Responsibilities

With minimal oversight, deliver solutions towards, and leads development and execution of high-quality, technical content/information for multiple lines/products on schedule and on budget.
Track and report progress towards critical milestones to key stakeholders, identify risks, solve problems, and manage delivery expectations.
Prepare all data and metrics for review, identify gaps and scenarios that must be presented, guide final decision making on open items and trade-offs, and prepare escalations for management review where appropriate
Independently lead labeling efforts from requirements gathering to publishing for new product development and/or LCM projects.
Drive change control, non-conformance and CAPA processes by working across departments to root cause, establish and implement issue mitigation/elimination plans and communicate key updates and conclusions to stakeholders.
Perform follow-up on designated actions.
Develop mechanisms for monitoring delivery of documents to ensure they are on time and on budget.
Interface with third-party suppliers and partners to maximize performance and minimize costs.
Independently prioritize and complete assigned tasks in support of GPC projects and ongoing initiatives.
Coordinates internal and external team prioritization, workflow, delegates assignments, and assesses deliverables.
Participate in regular technical and planning discussions with stakeholders, subject matter experts and vendors.
Contribute to a data-driven, performance level analysis and provide oversight to enhance performance, quality assurance, process improvements and best practices to maximize operational efficiency as well as recommend program management strategies.
Perform other work-related duties as assigned