Communications Lead
About The Position
The Communications Lead is responsible for developing, implementing, and managing the Tenant Relationship and Communications program. This role requires a strategic approach and integration with facility management, project delivery, and other workstreams involved in building services. The position demands a comprehensive understanding of commercial real estate and the role of tenants within buildings, along with operational expertise and strong communication skills to develop national, regional, or building-level communication strategies. The primary goal is to support various programs and priorities to ensure Tenant Satisfaction, with a strong emphasis on relationship development and management, and expertise in various communication mechanisms within the built environment.
Requirements
- College Diploma/University Degree or equivalent in communications, journalism, English, Marketing or a related field.
- 10 years progressive communications experience dealing with internal corporate communications.
- Solid understanding of communications principles and best practices.
- Strong writing, editing and proofreading skills.
- Ability to adapt the style, tone and complexity of writing according to target audiences and formats.
- Highly skilled in generating creative marketing communications materials using the Adobe Suite (Illustrator, InDesign, Photoshop, etc.) with ability to follow branding and style guidelines.
- Excellent knowledge of effective communications techniques and practices.
- Highly empathetic, demonstrating leadership, maturity and professionalism on all assigned projects and tasks.
- Strong organizational, coordination and decision-making skills.
- High attention to detail and accuracy.
- Effective interpersonal and verbal communication skills.
- Demonstrated experience presenting in front of large audiences.
- Previous experience developing large, complex integrated communication strategies and plans.
- Strong computer proficiency in MS Office applications.
Nice To Haves
- Experience in the commercial real estate sector (facility management and project management) preferred.
Responsibilities
- Develops and manages the Tenant Relationship Management (TRM) Program that supports client’s initiatives.
- Interacts and integrates strategic client initiatives into the TRM Program.
- Works with workstream leads to define relationship management requirements.
- Communicates and educates internal and external concerned parties about the TRM Program.
- Develops relationships with different concerned parties to improve the occupant experience within the buildings.
- Develops strategic communications for tenants and building occupants.
- Collaborates and supports various strategic initiatives from a communications perspective.
- Implements and manages bilingual communication requirements.
- Develops & implements communication plans and schedules at a national, regional, Tenant and building level.
- Assist clients in meeting evolving communication requirements unique to their needs and portfolio.
- Implements communication plans for new assets added to the contract.
- Develops joint communication strategies, as requested.
- Implements communications and advocacy programs, to foster sustainable practices with Custodians, Tenants and Occupants.
- Develops communication handbooks, templates, notices and presentations to support communications to Tenants.
- Mentors communication specialists and provides direction specific to regional and workstream requirements.
- Works with communication specialists to integrate regional and workstream requirements into the development of communication strategies and plan.
- Develops, implements and monitors media policy and public relations requirements.
- Oversees media issues and provides direction to concerned parties on media policy.
- Provides public relations support on media issues.
- Utilizes social media communication channels to support communication of key initiatives.
- Develops tools and technologies to support improved communications.
- Supports the development of SharePoint (RealConnect) and other communication and reporting vehicles.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
