Technical Client Support Representative

The Staff Pad • Houston, TX

3d • Onsite

About The Position

The Staff Pad has partnered with a reputed and leading provider of property technology solutions we are looking for resourceful, articulate and versatile Technical Client Support Representatives for their service center team located in Houston, TX. At the organization, technology is more than connectivity — it’s how people experience where they live, work, and travel. For more than 45 years, they have helped hotels, resorts, multifamily communities, and master -planned properties deliver seamless digital experiences through innovative technology solutions and exceptional support. If you’re tech -savvy, customer -focused, a passionate problem -solver, thrive in fast -paced environments, enjoy helping people every day and ready to build a long -term career in technology support, this could be the perfect opportunity for you. As a Technical Client Support Representative, you’ll be the trusted first point of contact for customers needing technical assistance. You’ll troubleshoot issues, guide users through solutions, and ensure every interaction leaves customers feeling supported and confident. This is a full -time non -exempt position to provide technical support to internal and external customers.

Requirements

• 3+ years of technical customer support or call center experience
• Strong troubleshooting and analytical thinking skills
• Excellent verbal, written communication and customer service skills
• Ability to multitask, manage time effectively, work independently, as part of a team and manage multiple cases effectively
• Professional, positive, and customer -focused mindset
• Familiarity with media and entertainment technologies is a plus, including: Commercial TVs, Streaming devices, Set-top boxes, Cable and satellite systems
• Comfortable learning new technologies and requisite communication skills in a fast-changing environment
• Strong proficiency in basic computer applications, systems, and technical tools.

Responsibilities

• Deliver exceptional technical support via phone, email, and web-based channels
• Take ownership of technical issues from first contact through resolution
• Troubleshoot hardware, software, streaming, and connectivity issues
• Apply active listening and critical thinking skills to identify effective hardware and software solutions.
• Guide customers through advanced technical solutions with patience and professionalism
• Document customer interactions and resolutions accurately within ticketing systems
• Deliver accurate and effective responses to technical questions and concerns
• Keep customers informed with timely updates on ticket status
• Assess and determine the appropriate level of issue escalation
• Collaborate with teammates to continuously improve service quality and technical expertise
• Identify root causes, deliver timely and effective solutions, and implement preventative measures when applicable.
• Help create positive customer experiences, even in high -pressure situations

Benefits

• Competitive hourly pay
• Opportunity for additional pay increases (up to $2/hour after 90 days based on performance)
• Comprehensive health benefits: Medical, Dental, Vision, Life Insurance and Short & Long -Term Disability
• 401(k) with employer match
• Paid time off + 9 company -paid holidays
• Flexible shift opportunities including weekday and weekend schedules
• Stocked breakroom with snacks and beverages
• Discounted gym memberships through health providers
• Career growth opportunities within a stable and innovative technology company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed