Technical Client Support Representative
About The Position
The Staff Pad has partnered with a reputed and leading provider of property technology solutions, and we're looking for motivated, articulate, and customer-focused individuals to join their service center team as Technical Client Support Representatives in Houston, TX. At the organization, technology is more than connectivity — it's how people experience where they live, work, and travel. For more than 45 years, they have helped hotels, resorts, multifamily communities, and master-planned properties deliver seamless digital experiences through innovative technology solutions and exceptional support. No technical support background? No problem. If you have experience talking to customers — whether that's in a call center, retail, hospitality, or another customer-facing role — and you're eager to learn new technology, coachable, and ready to build a long-term career, we want to hear from you.
Requirements
- 1-2 years of customer-facing experience (call center, retail, hospitality, food service, or similar)
- Strong verbal and written communication skills
- Comfortable learning new technology and systems in a fast-changing environment
- Basic computer proficiency (navigating multiple applications/systems at once)
- Ability to multitask, manage time effectively, and work both independently and as part of a team
- Professional, positive, and customer-focused mindset
- Genuine interest in growing a long-term career in technology support
- Strong attendance and punctuality are essential in this 24/7 call center role
- Employees are expected to remain available and complete scheduled shifts
Nice To Haves
- Prior exposure to technical support or troubleshooting is a plus, but not required
- Familiarity with media and entertainment technology (commercial TVs, streaming devices, set-top boxes, cable/satellite systems) is a bonus, not a requirement
Responsibilities
- Deliver exceptional support via phone, email, and web-based channels
- Take ownership of customer issues from first contact through resolution
- Learn to troubleshoot hardware, software, streaming, and connectivity issues (full training provided)
- Apply active listening and critical thinking to help identify effective solutions
- Guide customers through solutions with patience and professionalism
- Document customer interactions and resolutions accurately within ticketing systems
- Keep customers informed with timely updates on ticket status
- Escalate issues appropriately when needed, with support from experienced teammates
- Collaborate with your team to keep growing your technical skills and service quality
- Help create positive customer experiences, even in high-pressure situations
Benefits
- Competitive hourly pay
- Opportunity for additional pay increases (up to $2/hour after 90 days based on performance)
- Comprehensive health benefits: Medical, Dental, Vision, Life Insurance, and Short & Long-Term Disability
- 401(k) with employer match
- Paid time off + 9 company-paid holidays
- Flexible shift opportunities including weekday and weekend schedules
- Stocked breakroom with snacks and beverages
- Discounted gym memberships through health providers
- Structured training and career growth opportunities within a stable and innovative technology company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
