Client Technical Support

Fiserv•Milwaukee, WI

5d•Onsite

About The Position

As a successful Client Support Specialist, you will resolve complex application and configuration issues for Premier clients by investigating production support cases and driving them through resolution. You will work across support and partner teams to troubleshoot issues, document root cause analysis, and maintain clear client communication. Your work helps deliver reliable system performance and a consistent client experience.

Requirements

4+ years of experience in client support, technical support, or production application support within a business or technology environment
4+ years of experience troubleshooting application issues, configuration issues, or system-related incidents using documented support processes
Experience documenting issue resolution, root cause analysis, and case activity for operational reporting and service tracking
Experience working assigned schedules, including on-call support during non-standard and overnight hours on a rotational basis
Bachelor's degree or higher in Information Technology, Computer Science, Business, or a related field or equivalent combination of education, related experience and/or military experience
Must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Experience supporting clients in a bank, credit union, or other financial institution
Experience working with Premier or similar financial services platforms
Experience analyzing configuration settings to improve product performance or functionality
Experience supporting production issues in a case management or ticketing environment

Responsibilities

Respond to, investigate, and resolve production application issues by following documented procedures and established support workflows
Analyze product configurations and system settings to identify issues and improve application performance or functionality
Escalate issues to the appropriate support or technical teams when needed to meet service level targets for quality and timeliness
Document support cases, troubleshooting steps, resolutions, and root cause findings for operational reporting and knowledge sharing
Prioritize case volume based on client impact and urgency while maintaining clear communication and managing client expectations
Collaborate with internal teams to address recurring issues and support continuous improvement in service delivery

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.