Technical Client Relations Account Manager (SAP)

Worldpay•Cincinnati, OH

9d•$83,400 - $122,850

About The Position

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Technical Client Relations Account Manager (SAP) to join our enterprise team and help shape the future of global commerce. You will serve as the primary point of contact for external clients and various departments/divisions to resolve outstanding issues, comply with customer requests, and respond to client inquiries. You will provide support in research and resolution of problems and inquiries. Your interpersonal skills, technical product knowledge, and expertise will be critical to responding to daily client-centric activities. You will need to maintain comprehensive knowledge of applicable products, services, and company policies and procedures. Collaborate with the product and engineering organizations on requested product definition changes based on evolving customer needs. Work creatively with customers and colleagues to achieve and maintain market-leading payment solutions. Become a subject matter expert on Integrated/ Omnichannel Payments Solution. Maintain and share knowledge with the wider team by producing documentation and training sessions where required. Have awareness of changing technical trends within the payment processing industry, scheme/ PCI compliance, mandates, and their impacts on customer projects. Provide technical support to Worldpay B2B Payments customers in the primary areas of: Payment Card and Tokenization integration functionality from SAP to Worldpay B2B Payments processing platform. SAP (ECC and S4 HANA) business logic workflow, ABAP, user exits, and configuration in payment processing related aspects of SD, FI, and CRM. Processing and technical aspects of the payment processing industry as related to Worldpay B2B Payments.

Requirements

5+ years’ relevant experience in a similar role
Working knowledge of Operating Systems i.e. Windows, Linux and basic Networking concepts.
Ability to analyze and solve problems using learned techniques and tools.
Strong organizational and time management skills
Resourceful and proactive in gathering information and sharing ideas.
Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally.
Strong problem-solving expertise within a technical support or client relations role.
Communicates ideas both verbally and in written form in a clear, concise, and professional manner.
Bachelor’s degree in business, computer science or related discipline or the equivalent combination of education, training, or work experience.

Nice To Haves

Experience with Integrated/ Omnichannel payment solutions.
Knowledge of Cloud Services, Salesforce, ITIL and Agile Methodology.
Knowledge of APIs/ Java Environments/ SDKs.

Responsibilities

Serve as primary point of contact for external clients and various departments/divisions to resolve outstanding issues, comply with customer requests and respond to client inquiries.
Provide support in research and resolution of problems and inquiries.
Maintain comprehensive knowledge of applicable products, services and company policies and procedures.
Collaborate with the product and engineering organizations on requested product definition changes based on evolving customer needs.
Work creatively with customers and colleagues to achieve and maintain market leading payment solutions.
Become a subject matter expert on Integrated/ Omnichannel Payments Solution.
Maintain and share knowledge with the wider team by producing documentation and training sessions where required.
Have awareness of changing technical trends within the payment processing industry, scheme/ PCI compliance, mandates and their impacts on customer projects.
Provide technical support to Worldpay B2B Payments customers in the primary areas of: Payment Card and Tokenization integration functionality from SAP to Worldpay B2B Payments processing platform.
Provide technical support in SAP (ECC and S4 HANA) business logic workflow, ABAP, user exits, and configuration in payment processing related aspects of SD, FI and CRM.
Provide technical support in processing and technical aspects of the payment processing industry as related to Worldpay B2B Payments.