Technical Change Analyst
About The Position
The mission of the Change Management process and team is to minimize the negative impact of technical Changes to the KeyCorp Production Environment. This is achieved by validating that all technical Changes are well planned and documented to avoid subsequent outages or incidents. The Change Management process facilitates approvals, scheduling and notification of all technical Changes within KeyCorp Production Environment. The primary responsibility of a Change Analyst is to review Change Records in various stages of the workflow and ensure compliance with Key processes and external regulatory requirements, working with Change Owners to adjust as needed. Our ideal candidate will be intensely detail-oriented with excellent critical thinking and analytical skills, and a strong ability to multitask and pivot as needed. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Requirements
- Some IT industry experience
- Ability to work independently and be accountable
- Strong ability to multitask and continually reprioritize throughout the workday
- Demonstrate technical and business aptitude
- Demonstrate excellence in critical thinking
- Ability to focus on detail while also keeping the big picture in mind
- Continuous Improvement mindset
- Commitment to teamwork
- Excellent decision-making ability
- Good analytical skills and solutions-oriented
- Excellent written and oral communication skills
- Practices active listening
- Adjusts communication to audience
Nice To Haves
- ITIL Foundations Certification or relevant job experience preferred
Responsibilities
- Monitor & Govern Change Queues via ServiceNow – Review Change Records for compliance to the process and regulatory requirements and see them through the lifecycle
- Work with a variety of resources to educate on and enforce the Change Management policies
- Review and Approve/Deny Normal and Emergency Changes
- Review and Follow-up on Denied Changes Changes Approaching Approval Lead time Change Closures and Change Post-implementation Review
- Guide and support Change Community via incoming online chat queue
- Act as an advisor, advocate, or representative of Change Management in multiple forums
- Work with community to improve elevated Change Record content for CAB Change Records
- Provide Change Management reports and metrics
- Facilitate and actively participate in internal team and Change Community meetings
- Participate in Audits of the Change process
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
