Change Management Analyst

Kymber Consulting Group•San Antonio, TX

3d•$55,000 - $65,000•Onsite

About The Position

Kymber Consulting Group is seeking a Change Management Analyst to assist Defense Health Agency (DHA) Deputy Assistnt Director Information Operations (DAD IO/J-6). Operating as a support staff on the Enterprise IT System Integrator (EITSI) Program this role provides change management support as the team navigates engineering and system changes to the environment. The operational oversight is in alignment with the IT Service Management (ITSM) framework, ITIL 4, the DoD Systems Engineering Lifecycle (SELC), and the DoD Acquisitions Lifecycle. The Change Management Analyst serves as a key member of the Change Review Board (CRB), managing the end-to-end change control lifecycle for DAD IO/J-6 IT systems and business process improvement initiatives across the Military Health System (MHS). The analyst leverages ServiceNow as the primary platform for submitting, tracking, reviewing, and reporting on change requests, and collaborates with Geographic and Capability Service Providers, system owners, and cross-functional stakeholders to ensure changes are executed expertly, efficiently, accurately, on time, and in full compliance with DoD requirements.

Requirements

Bachelor's degree in any field of study (at least 24 semester hours in any combination of the following fields: accounting, business, finance, law contracts, purchasing, economics, industrial management, marketing, quantitative methods, or organization and management) or minimum of 4 years relevant experience.
Minimum of two (2) years of experience as an Change Management Analyst in federal government contracting.
Must have experience using ServiceNow
Must have existing Public Trust with a Federal Agency.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team

Responsibilities

Perform all scheduling, planning, coordination, support and execution of Change Review Board (CRB) and other meetings, to include all efforts required before, during, and after these events. Meetings may be face-to-face, electronic or telephonic.
Serve as a core member of the Change Review Board (CRB), coordinating and facilitating regular CRB meetings including scheduling, agenda preparation, documentation of decisions, and distribution of meeting minutes to DAD IO/J-6 stakeholders.
Manage the full change request lifecycle in ServiceNow: intake, categorization, risk assessment, scheduling, approval routing, implementation tracking, and post-implementation review in compliance with ITSM/ITIL V4 standards.
Configure and maintain ServiceNow change management workflows, forms, approval groups, and dashboards to align with DAD IO/J-6 business rules, DoD governance requirements, and MHS organizational standards.
Conduct change risk and impact assessments; coordinate with Geographic and Capability Service Providers, system owners, project leads, and stakeholders to evaluate change readiness and minimize operational disruption to MHS systems.
Monitor and track open, pending, and closed change requests to ensure timely processing; escalate overdue or high-risk items to the Peraton Program Manager, COR, and appropriate DAD IO/J-6 leadership.
Generate recurring and ad hoc reports and dashboards in ServiceNow on change request volume, status, risk levels, cycle times, and CRB outcomes to support leadership decision-making and compliance reporting.
Provide innovative program management support and engineering expertise following ITSM, ITIL 4, DoD SELC, and Acquisitions Lifecycle frameworks to ensure tasks are performed expertly, efficiently, and on time.
Develop and maintain standardized change management processes, SOPs, templates, and documentation, ensuring alignment with DoD requirements and DAD IO/J-6 policies.
Consult on contract requirements associated with Geographic and Capability Service Providers; review and coordinate changes impacting contracted IT services through proper governance channels.
Develop and deliver training and job aids for end users on change management procedures, CRB participation expectations, and ServiceNow system usage within the MHS environment.
Maintain change management libraries and records within SharePoint, the government shared drive, and ServiceNow in accordance with data governance and DoD information management standards.
Submit monthly and weekly status reports to the Program Manager and Deputy Program Manager documenting change management activities, open items, upcoming changes, risks, and metrics per the Contract Management Plan.
Identify contractor status in all government communications and email signature blocks, and wear appropriate contractor identification badges while on-site at government facilities.