Technical Care Specialist 2
Nokia•Dallas, TX
•$75,000 - $134,000
About The Position
The Sr. Technical Optical Support Engineer role is integral to our 24/7 support system, ensuring our customers receive timely and accurate assistance. Your primary focus will be on complex troubleshooting, offering advanced solutions and system-level expertise. Additionally, you will act as a vital link to our R&D team, escalating customer issues and driving resolutions.
Requirements
- Experience in a 24/7 support system.
- Proficiency in complex troubleshooting.
- System-level expertise.
- Ability to escalate customer issues and drive resolutions.
Responsibilities
- Provide 24/7 customer support.
- Perform complex troubleshooting.
- Offer advanced solutions and system-level expertise.
- Act as a liaison to the R&D team.
- Escalate customer issues and drive resolutions.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
