Technical Records Specialist 2

Boise State University • Boise, ID

8d • Onsite

About The Position

Provides technical support for programs and organizational activities to convey information, determine compliance, and resolve controversial situations. Acts as a resident expert in the implementation and maintenance of technical program guidelines. The Campus Services department, which includes the Student Union, University Event Services, Dining Services, and the Bronco Shops, often provides the first connection with students, guests, and visitors to campus. This department employs over 300 student staff members annually, offering hands-on experience focused on learning outcomes to support desirable skills, attitudes, behaviors, and experiences critical to the academic experience. This role is responsible for serving as the primary contact for SUB Event Services and University Dining Services billing inquiries, processing various financial transactions, and maintaining departmental records.

Requirements

• Monitoring record systems to identify and correct errors.
• Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs.
• Analyzing information and researching a variety of sources to identify and resolve problems or issues.
• Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations.
• Entering and retrieving data using a computerized record system.
• Composing and proofreading business correspondence.
• Some knowledge of supervisory practices and data management.
• Experience conducting sensitive fact-finding interviews.
• Experience storing, retrieving and compiling information in a report format using database software and using spreadsheet software.

Nice To Haves

• Experience with billing, accounts receivable, payroll, financial transactions, or related administrative processes.
• Demonstrated experience maintaining and reviewing detailed financial or transactional records with a high degree of accuracy.
• Experience researching discrepancies, resolving account or billing issues, and communicating clearly with students, parents, and clients.
• Proficiency with Microsoft Excel and/or Google Workplace.

Responsibilities

• Serve as the primary contact for SUB Event Services and University Dining Services billing inquiries, providing guidance and resolving customer and departmental questions regarding billing, charges, payments, and account activity.
• Process Event Services billings, generate invoices, monitor accounts receivable activity, and follow up on outstanding balances to ensure timely collection of revenue.
• Research, reconcile, and resolve unbilled events, billing discrepancies, account adjustments, and payment issues.
• Enter and maintain event deposits and payment records within departmental systems and ensure supporting documentation is complete and accurate.
• Process meal plan charges and adjustments to student accounts in accordance with established schedules, policies, and procedures.
• Review, verify, and process payroll transactions and supporting documentation for student employees.
• Prepare, reconcile, and maintain monthly departmental transactions, including Swipe Out Hunger credits, Bronco Card departmental purchases, and other program-specific financial activity.
• Coordinate and process summer camp billing activities and related customer account transactions.
• Review charges from FOM and process invoice requests, purchasing card transactions, and other financial records for Campus Services departments.
• Review encumbrances and outstanding obligations to support annual financial reviews and invoice payment processing.
• Develop, maintain, and update standard operating procedures (SOPs) and process documentation to support operational consistency and compliance.
• Research and resolve record discrepancies by interpreting policies, procedures, and program guidelines while ensuring accuracy and compliance with university requirements.
• Perform other duties as assigned.

Benefits

• 12 paid holidays
• University is closed between Christmas and New Year's (requires use of 3 vacation days)
• 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed