Technical Call Center Agent

Panasonic • Leawood, KS

4d • Onsite

About The Position

Provide front-line support to business-to-business clients (non-consumer) via phone, email and chat to customers on various Panasonic products. Assist customers in basic troubleshooting and provide support for Panasonic software applications. Create repair orders, process service loaners/exchanges, and otherwise assist customers with technical issues within established guidelines.

Requirements

• Previous call center experience preferred
• Fundamental understanding of electronics required
• Ability to read and understand technical documents and manuals
• PC literate with the ability to use Microsoft Word, Excel and Power Point
• Ability to perform multiple tasks simultaneously
• Ability to work in a diverse, team-based environment
• Ability to work independently with limited guidance
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to follow established practices and procedures in analyzing situations or data from which answers can be readily obtained
• Excellent oral and written skills; ability to respond positively to customer emotions, stress and negative circumstances; ability to overcome objections using skillful persuasion
• All candidates must have valid authorization to work in the U.S.

Responsibilities

• Provide exemplary customer service to internal and external customers
• Provide support for product specific incoming calls, chats and emails
• Demonstrate timely and efficient resolution of customer contacts
• Exercise empowerment within guidelines when accommodating customers
• Evaluate, research and escalate as appropriate for skill level
• Support customer requests for general inquiries and route as appropriate
• Accurately document customer contacts within product-specific ticketing systems
• Demonstrate efficient and appropriate use of resources
• Demonstrate knowledge and ability to learn new products and product types

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Accident insurance
• Critical illness insurance
• Disability insurance
• Pet insurance
• 401(k) plan with company matching contributions
• PTO
• Holidays
• Volunteering (company sponsored events)
• EAP
• Virtual health management (Teledoc)
• Lifestyle program
• Diabetes Management (Livongo)
• Mindful by Blue KC
• A Healthier You program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed