Technical Business Unit Manager

Jabil•Clinton, MA

2d•$127,100 - $228,700•Onsite

About The Position

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. JOB SUMMARY The Technical Business Unit Manager would help lead both new and existing customer growth initiatives in concert with NyproMold's technology roadmap. This individual will be capable of and responsible for promoting NyproMold's value-added solutions and supporting complex plastic injection mold manufacturing programs from concept through production while supporting P&L Growth. This role serves as the primary technical and commercial bridge between the customer, engineering, program management, mold design, mold build, metrology, sampling and operations teams. They will be the technical leader, partnering with strategic customers to identify opportunities, and align NyproMold's capabilities with future business needs. This role requires deep injection mold design and mold manufacturing knowledge, strong program discipline, and the ability to translate customer product requirements into manufacturable, high-performing molds, and profitable solutions. The ideal candidate will be comfortable working directly with customer engineering teams, leading technical reviews with customers, developing part or mold split concepts to support proposals or communication with engineering, supporting and growing new business opportunities, resolving product and commercial escalations and ensuring flawless execution across all customer facing engagement. Success in this role requires the ability to bridge technology, operations, and commercial strategy while building strong customer relationships and identifying opportunities that support both customer success and NyproMold's long-term growth objectives.

Requirements

Excellent communication and technical skills (i.e. engineering, R & D, product design/development) to align NyproMold with customer’s technology road map
Strong technical knowledge of plastic injection mold design, mold manufacturing, and injection molding processes.
Deep understanding of moldability, DFM, part design requirements, resin/shrinkage behavior, critical dimensions, surface finish requirements, and customer product specifications.
Strong knowledge of mold construction, - gating, runner systems, hot runner systems, cooling circuits, venting, ejection methods, side actions, lifters, shutoffs, mold steels, and mold mechanical systems.
Ability to read, interpret, and challenge 2D drawings, 3D CAD models, GD&T, customer specifications, mold standards, and technical requirements.
Strong understanding of mold design deliverables, including concept layouts, preliminary designs, BOMs, 3D stack, final mold design releases, manufacturing release packages, and design checklists.
Strong troubleshooting knowledge related to mold trials, sampling, dimensional issues, part defects, ejection issues, cooling issues, cycle-time concerns, steel conditions, shutoffs, and mold reliability.
Strong customer-facing technical communication skills, including the ability to present mold concepts, technical risks, program status, and corrective action plans to customer engineering and leadership teams.
Financial and commercial understanding, including quoting, project budgets, cost tracking, change management, value improvement, and proposal development.
Strong customer service mindset with the ability to build trust, manage expectations, and resolve technical or program-related escalations.
Proficient computer skills, including spreadsheets, presentations, project tracking tools, CAD to manipulate designs, and standard business applications.
Ability to manage multiple complex programs simultaneously while maintaining attention to detail, urgency, quality, cost, and customer commitments.
Bachelor's Degree required.
Degree in Engineering preferred.
Ten (10) years minimum work-related experience required, preferably in Engineering - Mold Design/Manufacturing - (i.e. R & D, product design/development, etc.).
Or an equivalent combination of education, training or experience.

Nice To Haves

FOLLOW-UP: Able to monitor and evaluate progress of assignments / projects
ORGANIZE: Able to assemble appropriate resources (people, funding, material, support) to get things done; Able to manage multiple activities simultaneously to accomplish goals; Able to schedule and coordinate work of others; Able to establish efficient work procedures to meet objectives; Able to form the right structures and teams to enhance productivity
LISTEN: Able to actively listen and convey understanding of the comments and questions of others; Able to understand the situations, viewpoints and feelings of others before expressing own view
TRUSTWORTHY: Ability to have Nypromold’s customers develop confidence and trust in your capabilities and actions.
PROVIDE DIRECTION: Able to establisMInh and communicate a common vision; Able to translate company strategy into team goals and objectives; Able to set clear priorities; Able to clarify roles and responsibilities through individual performance plans; Able to make self available for questions
TAKE INITIATIVE: Able to exhibit tendencies to be self-starting and not wait for signals
DELIVER QUALITY RESULTS: Able to deliver top quality service to all customers (internal and external); Able to ensure all details are covered and adhere to NyproMold’s policies; Able to strive to do things right the first time; Able to meet agreed-upon commitments or advises customer when deadlines are jeopardized; Able to define high standards for quality and evaluate products, services, and own performance against those standards
COLLABORATE: Able to act as part of a larger team outside of the immediate department or group; Able to understand the importance of working with peers in other areas or management to reach "best practice" solutions for the organization; Able to inform and seek information to anticipate and consider the impact of decisions or actions on the overall organization
DELIVER EXCEPTIONAL CUSTOMER SERVICE: Able to demonstrate sensitivity to customer needs (both internal and external) and proactively address customer needs; Able to make customer satisfaction a high priority
NEGOTIATE: Able to apply effective questioning and listening techniques to determine each party's position; Able to look for common ground and build on areas of agreement to reach win-win outcomes; Able to ensure the agreed-upon alternatives have the support of all parties involved
DO WHATEVER IT TAKES: Able to maintain perseverance in the face of obstacles; Able to take charge, know what is needed or find out, and move forward; Able to stand up for ideas in the face of resistance; Able to work with others to expand on ideas
PLAN: Able to develop short- and long-term operational and / or financial plans that are appropriately comprehensive, realistic, and effective in achieving goals; Able to anticipate obstacles and define alternate strategies; Able to integrate planning efforts across work units
BE PROFESSIONAL: Able to project a positive, professional image with both internal and external business contacts; Able to create a positive first impression; Able to gain respect and trust of others through personal image and demeanor
SOLVE PROBLEMS: Able to apply both rational and creative processes and approaches to identify root causes of problems and solutions
INFORM: Able to keep all appropriate parties up-to-date on decisions, changes and other relevant information
SPEAK COMPETENTLY: Able to speak clearly and concisely; Able to use appropriate vocabulary for the audience; Able to get point across unambiguously and check for understanding
PRESENT SKILLFULLY: Able to prepare and deliver clear, effective, and professional presentations

Responsibilities

Understand customer product requirements, technology roadmaps, quality expectations, launch timing, and business objectives, and align them with NyproMold’s mold-making capabilities.
Build and maintain strong relationships with customer engineering, product development, sourcing, operations, and technical leadership teams.
Lead early supplier involvement and DFM activities, including review of part data, drawings, 3D models, specifications, tolerances, critical dimensions, cosmetic requirements, resin/shrinkage assumptions, and manufacturability risks.
Provide technical leadership for complex plastic injection mold programs from concept development through product validation.
Support mold concept development, including cavitation, parting line strategy, gating, runner systems, ejection, cooling, venting, mold sizing, and molding machine requirements.
Support Customer mold design reviews to ensure they meet customer requirements for part quality, cycle time, reliability, mold life, maintenance, manufacturability, and cost effectiveness.
Collaborate with cross-functional teams, including engineering, program management, toolroom, manufacturing, quality, metrology, supply chain, operations to support customer and NM Growth.
Manage multiple opportunities while maintaining visibility to scope, schedule, cost, technical risk, quality, customer commitments, and launch readiness.
Communicate program status, technical risks, schedule concerns, customer issues, and recovery plans to internal leadership and customer stakeholders.
Act as an escalation point for technical, schedule, quality, scope, and customer-related issues when they arise.
Support troubleshooting during mold build, mold trials, sampling, and production launch, including dimensional issues, part defects, steel conditions, shutoff concerns, ejection issues, cooling issues, cycle-time concerns, and mold reliability problems.
Review RFQs, customer specifications, part data, mold standards, validation requirements, and launch timing to identify technical, commercial, and execution risks.
Support development of mold concepts, statements of work, technical proposals, tooling quotations, project schedules, financial assumptions, and customer presentations.
Partner Estimating, engineering, program management, and operations to develop profitable, executable, and technically sound business proposals.
Monitor project financial performance, cost trends, change requests, and value-improvement opportunities to support Customer growth and protect NM’s P&L.
Capture and apply lessons learned from legacy Builds, Repeats, Refurbishments,
Drive accountability, urgency, clear communication, follow-up, and disciplined execution across assigned programs.
Represent NyproMold professionally in customer meetings, technical presentations, escalation reviews, and senior-level discussions.
Perform other related duties and responsibilities as assigned.