Technical Business Analyst
About The Position
This position is contingent upon a future opening with Gunnison. The Technical Business Analyst will work directly with stakeholders to define requirements across policy-driven workflows, web content updates, and enterprise business processes. They will translate user needs into clear, actionable backlog items and acceptance criteria aligned to Drupal, Salesforce, and supporting systems. The role involves supporting development teams by clarifying requirements, refining user stories, and resolving questions during sprint execution. Additionally, the analyst will participate in testing activities, including validating system changes, supporting user acceptance testing, and verifying functionality of web and application updates. A key responsibility includes reviewing and remediating documentation to ensure system changes, workflows, and user guides are accurate and aligned with implemented functionality. The position also supports enhancements to Drupal and SharePoint-based environments, assisting with content structure, user workflows, and usability improvements. Close collaboration with developers for issue triage, defect resolution, and successful deployment of enhancements is expected. Facilitating communication between technical teams and non-technical users is crucial to ensure requirements are fully understood and correctly implemented.
Requirements
- 5+ years of experience supporting business analysis within IT programs.
- Experience working closely with development teams in Agile delivery environments (backlog refinement, sprint support).
- Working familiarity with Drupal, SharePoint, or similar web/content management systems.
- Experience supporting testing, validation, or defect resolution activities.
- Experience translating business and user needs into structured requirements and user stories.
- Experience supporting systems that combine web platforms and enterprise applications.
- Strong ability to work across technical and non-technical stakeholders.
- CBAP or CCBA certification
- Agile/Scrum certification (CSM or equivalent)
- Bachelor’s degree in Information Technology, Business, Engineering, or related field
- Ability to obtain and maintain a Public Trust clearance.
Nice To Haves
- Federal experience preferred.
- Masters degree in Information Technology, Business, Engineering, or related field
Responsibilities
- Work directly with stakeholders to define requirements across policy-driven workflows, web content updates, and enterprise business processes.
- Translate user needs into clear, actionable backlog items and acceptance criteria aligned to Drupal, Salesforce, and supporting systems.
- Support development teams by clarifying requirements, refining user stories, and resolving questions during sprint execution.
- Participate in testing activities, including validating system changes, supporting user acceptance testing, and verifying functionality of web and application updates.
- Review and remediate documentation, ensuring system changes, workflows, and user guides are accurate and aligned with implemented functionality.
- Support enhancements to Drupal and SharePoint-based environments, including assisting with content structure, user workflows, and usability improvements.
- Work closely with developers to triage issues, support defect resolution, and ensure successful deployment of enhancements.
- Facilitate communication between technical teams and non-technical users to ensure requirements are fully understood and correctly implemented.
Benefits
- 3 weeks of Personal Leave your first year
- 11 paid Holidays each year
- 5 days of Flexible Time Off each year for approved training or certifications (self-study is ineligible)
- 401(k) company match at 50% up to 10% of your salary
- Medical, Dental and Vision Insurance
- Life and Disability Insurance
- Public Transportation Subsidies
- Certifications and Training Allowance - Up to $5,000/year!
- bonus and profit-sharing opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
