Technical Business Analyst

Amadeus•Irving, TX

2d•Hybrid

About The Position

The Technical Business Analyst will join a globally distributed team across Dallas, Nice, and Bangalore managing a critical and complex payments product. The role helps shape and evolve the Amadeus Payment Platform, which processes millions of payments daily through credit card networks, acquiring banks, and alternative payment providers. The position combines product management and solutioning expertise to translate strategy into actionable plans, guide and mentor colleagues, drive innovation, and lead initiatives while promoting best practices and operational excellence. The analyst establishes standards for product definition, analyzes complex business problems, turns business needs into product concepts and enhancements, and designs solutions, including architecture proposals. The role also supports presales and business requirements assessments, oversees solution sizing and specifications, and develops recovery and risk mitigation plans. It contributes to quality and continuous improvement through customer feedback, documentation, test strategy and traceability, functionality validation, and incident investigation. Collaboration spans engineering, architecture, product, QA, customers, and other stakeholders, alongside coaching, Agile team support, customer presentations, product launches, delivery planning, and knowledge sharing.

Requirements

At least 3 years of experience.
Bachelor's degree in engineering, sciences, or a related field.

Nice To Haves

Experience in payments or airline/travel domains.
Experience as a business analyst.
Work experience with Agile or SAFe frameworks.

Responsibilities

Establish standards for product definition activities, including specifications and solution design.
Analyze complex business problems and translate business needs into product concepts, enhancements, and upgrades.
Design solutions for complex problems and support cross-area solution design, including architecture proposals for new products.
Support presales activities and participate in Business Requirement Matrix assessments.
Lead or review solution sizing, specifications, process engineering, and business flow assessments for complex and cross-functional initiatives.
Define recovery, action, and risk mitigation plans for system failures and ensure processes are followed from requirements through production.
Create customer feedback mechanisms and solve business problems using clear methodologies and appropriate documentation.
Recommend improvements to specifications, documentation, solution design, and proactive maintenance practices.
Contribute to test strategy implementation, review test plans, ensure test traceability, and validate delivered functionality and system integrity.
Investigate, validate, and prioritize reported incidents to ensure production integrity.
Coach, mentor, train, and guide Product Definition Analysts, QA Engineers, Software Development Engineers, and other less experienced professionals.
Act as a liaison among engineering, architecture, product, QA, customers, and other stakeholders.
Contribute to onboarding, communities of practice, organizational transformation initiatives, and knowledge sharing.
Support Agile team and ART ceremonies, product feature definition, RFP/RFI responses, product promotion, customer presentations, demos, and product launches.
Contribute to delivery planning, customer relationship management, and sharing product, system flow, architecture, and engineering knowledge.