Technical Business Analyst III - Insurance Group Administration

Northwestern Mutual•Franklin, WI

About The Position

Join the Insurance Solutions & Enterprise Process Automations team and help advance service capabilities within Insurance Group Administration, part of the broader Insurance Policy Administration organization. The Technical Business Analyst III works closely with engineering, product management, other business analysts, and business partners to translate complex business needs into solutions that help advisors serve clients and support their financial security. This is a hands-on Business Analyst role with significant ownership of delivery. The analyst leads requirements discovery, independently writes user stories and features, refines and grooms the backlog, and partners with engineers throughout development to ensure requirements are clear. The role also participates in solution planning for larger and more complex efforts. Insurance Group Administration is a specialized and complex domain; prior insurance or financial services experience is valuable but not required, and candidates with strong technical Business Analyst fundamentals are encouraged to develop domain knowledge.

Requirements

Bachelor’s degree.
2–4 years of relevant experience, including at least 2 years in a Business Analyst role.
Demonstrated experience independently writing user stories and translating business requirements into technical details.
Experience partnering directly with engineering or technology teams throughout the development lifecycle.
Strong requirements elicitation, analysis, and documentation skills.
Experience with backlog refinement and Agile/Scrum development practices.
Ability to analyze moderately complex business problems, evaluate options, and recommend solutions using sound judgment and critical thinking.
Strong communication and relationship-building skills, including the ability to connect technical and non-technical audiences and navigate differing perspectives.
Ability to work independently while contributing effectively within a cross-functional product and engineering team.
Ability and willingness to quickly learn a complex business and technical domain.
Strong analytical thinking, attention to detail, client advocacy, escalation tracking, product lifecycle, technical and digital acumen, and user story skills.

Nice To Haves

Experience in insurance, financial services, or another complex or regulated environment.

Responsibilities

Partner with business and product stakeholders to understand problems, uncover client and business needs, and translate them into clear, fact-based requirements.
Independently translate requirements into well-defined user stories, features, use cases, and acceptance criteria.
Partner with an engineering team to clarify requirements, answer questions, resolve ambiguity, and maintain alignment between business needs and technical delivery.
Actively refine and groom the backlog, ensuring upcoming work is understood, appropriately defined, and ready for engineering.
Participate in solution planning for larger initiatives, considering business requirements, technical considerations, dependencies, and stakeholder needs.
Independently evaluate and document current-state processes across multiple areas, identify gaps and opportunities, and help define future-state solutions.
Partner with the team to develop and review test plans, validate solutions against business requirements, and help coordinate business testing and sign-off.
Communicate requirements and proposed solutions to technical and non-technical stakeholders and build trusted relationships across product, engineering, and business teams.
Independently advance moderately complex work using sound judgment, analytical thinking, and project management skills, while collaborating on higher-complexity efforts.
Translate customer issues and pain points into requirements, represent client interests, and communicate client sentiment to product teams and relevant stakeholders.
Manage the escalation path for end-user complaints and issues and close the communication loop with interested parties.
Use product lifecycle understanding to support products from introduction and launch through post-launch assessment.
Use digital product and technology knowledge to solve problems and adapt to new and emerging technologies.
Translate requirements into technical details and communicate use cases effectively.