Technical Business Analyst Associate Director

Mayo Clinic•Rochester, MN

8h•$92,800 - $129,900

About The Position

Mayo Clinic is a top-ranked healthcare provider dedicated to patient needs and employee well-being. They offer competitive compensation, comprehensive benefits, and opportunities for continuing education and career advancement. This role is within the Department of Development Data Technology Services team and reports to the Sr. Executive Director of Technology Services.

Requirements

Bachelor's Degree (business, communications, advertising, marketing, statistics, engineering, technology, health care) and 3+ years of relevant business and/or technical experience; or minimum of 7 years relevant business and/or technical experience with HS Diploma/GED required.
Understand business strategy and business planning principles and applies with minimal guidance to assigned work.
Understands design, build and operations capabilities and requirements of current digital product technologies.
Actively seeks to understand new and emerging technologies, their capabilities, and how to translate to technical specifications for purposes of design, build and integration.
Able to understand and effectively communicate overarching product strategy to provide context to technical requirements and specifications.
Able to understand and effectively document business, operational and technical requirements for product, operations, and engineering/IT teams.
Understands and can work following Agile product methodologies.
Able to document technical requirements and specifications in the chosen BA requirements tool(s).
Applies system and analytical thinking methodology and discipline.
Ability to build and maintain strong working relationships at multiple levels of the organization.
Effective (or Strong) communicator (written & verbal) with active listening skills.
Ability to facilitate small group/team discussions.
Professional and reflects Mayo Clinic values and beliefs.
Strong planning & organizational skills.
Proactive and able to navigate conflict and help find resolution.
Problem solver and ability to maintain a keen attention to detail and manage multiple initiatives.

Nice To Haves

Certification in Scrum Product Owner within 1 year.

Responsibilities

Collaborates closely with IT staff, vendors, consultants, Development Officers, Development Associates, Campaign Managers, Directors, Senior Leadership, and others as needed.
Engages with various stakeholders across the organization as a liaison to Department of Development systems and internal data.
Responsible for onboarding cutting-edge solutions to streamline operations, enhance performance, and support innovation.
Manages technological change, including the seamless integration of tools, providing user training, and ensuring solutions meet business needs.
Manages projects from inception through deployment, ensuring deliverables align with strategic objectives.
Understands and considers both business and technical engineering/IT needs to ensure quality systems and related operational workflows to meet/exceed desired business objectives.
Performs cost, benefit, and risk analysis associated with proposed products/services/systems and recommends alternatives for solutions.
Collaborates with stakeholders and users across the organization to synthesize, articulate, and document business and system requirements, ensuring seamless onboarding and proper functionality of new systems.
Performs data analysis, defines, and documents business requirements, translates business requirements to technical/engineering specifications, acceptance criteria, user experience requirements, and system validation while considering the complete technical and non-technical solution.
Leads and contributes to system enhancements, automations, new integrations, and process improvements, ensuring alignment with broader department and organizational strategies.
Manages project timelines, deliverables, and stakeholder communications.
Facilitates testing and troubleshooting of new technology implementations, ensuring alignment with department goals.
Provides input for development of documentation, project charters and plans, work assignments, deliverable target dates, and other aspects of assigned work.
Develops and delivers comprehensive user training programs for newly onboarded systems and technologies.
Ensures end users understand the functionality and benefits of new tools, promoting adoption and minimizing resistance to change.
Provides ongoing technical support and guidance to ensure users are equipped to leverage new systems effectively.
Applies systems engineering methodologies and discipline throughout the project lifecycle based on assignment.
Manages technology onboarding projects from ideation through deployment, including timeline creation, resource allocation, and risk management.
Maintains clear and transparent communication with project stakeholders, ensuring alignment and timely updates on project progress.
Researches, analyzes, and validates complete and accurate business and systems requirements.
Establishes scope boundaries for basic and routine products and technical requirements with accuracy and clarity.
Plans and monitors work scope estimates and schedules for the defined scope of the product.
Assesses and defines problems through root cause analysis and proactively brings solutions to the table.
Reads, assesses, and interprets vended solution architecture and translates into scope of work and technical specification requirements for integration into Mayo Clinic engineering and technology systems.