Technical Author

ASML•Wilton, CT

6d•Onsite

About The Position

ASML US, including its affiliates and subsidiaries, bring together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. ASML in Wilton CT is seeking an Technical Author to join the CS DUV team. Technical authors are responsible for creating instructions to help users understand complicated technical information easily. The material they write is typically designed to guide and assist users to install/adjust/calibrate/replace an ASML specific piece of technology, a particular gadget or to understand a specific subject. Technical authors need enough knowledge to understand their subject thoroughly, but do not necessarily need to be technical subject matter experts. A good Technical author must always keep in mind the perspective of their readers, who may be not technically proficient, or in many cases, do not speak English as a first language.

Requirements

A Bachelor’s degree is required and the following subjects are relevant: Sciences, Languages, Engineering, Technology.
Minimum high school diploma required for candidates with 5 years’ relevant work experience or more.
Practical experience that relates to the job, such as experience of writing guides or user manuals either for companies as part of work experience or those created for use in a portfolio.
Other writing assignments that show your ability to communicate with the reader.
Fluency in written English with experience in S.T.E. (Simplified Technical English).
Any experience that shows skills in related areas such as science and technology is also useful.
Proficiency in Microsoft Word, Excel, PowerPoint is a must.
Working knowledge of computers and other communication tools.
Communication skills: ability to gather complex, technical information from Subject Matter Experts and translate it for users who do not have the technical background.
Detail oriented: create detailed instructions for others to follow; must be detailed and precise at every step so that the instructions can be useful.
Imagination: must be able to think about a procedure or product in the way that a person without technical experience would think about it.
Teamwork: must be able to work well with others; collaborate with other team members, authors, and Subject Matter Experts.
Technical skills: must be able to understand and then explain the highly technical information in a simple way.
Writing skills: must have an excellent command over the language to be able to explain the technical information clearly.
Can observe and respond to people and situations and interact with others encountered in the course of work.
Can learn and apply new information or skills.
Must be able to read and interpret data, information, and documents.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
Ability to complete assignments with attention to detail and high degree of accuracy.
Proven ability to perform effectively in a demanding environment with changing workloads.
Result driven-demonstrate ownership and accountability.
Identifies bottlenecks and drives improvements.
Work independently or as part of a team and follow through on assignments with minimal supervision.
Demonstrate open, clear, concise and professional communication.
Ability to establish and maintain cooperative working relationships with co-workers and customer.
Work according to a strict set of procedures within the provided timelines.
Work in a fast-paced office environment, including working in a standing or seated position for long periods sometimes exceeding 8 hours per day, 5 days per week.
Routinely required to sit; walk; talk; hear; use hands to finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
Occasionally required to move around the campus.
Perform office tasks using simple hand grasping, fine hand manipulation and reach associated with assigned tasks such as paperwork, computer keyboarding (e.g., Word, Excel, PowerPoint), filing, calculating, and use of telephone or other handheld electronic devices, continuously sometimes exceeding 8 hours per day, five days per week.
Have a sufficient ability to communicate, through sight, hearing, and/or otherwise, to perform assigned tasks and maintain proper job safety conditions.
Occasionally lift and/or move up to 20 pounds.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Must be willing to work in a clean room environment, wearing coveralls, hoods, booties, safety glasses and gloves.
Working under ISO 9000/14000 standards.
Working around lasers; working with ladders; working on platforms; and working around chemicals.
Potential for exposure to strong magnetic fields, high voltage and currents.
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work.

Nice To Haves

Experience with Content Management System (ex. SDL Tridion)
Prior experience with xml editors (Arbortext, Oxygen) is a plus.
Experience with illustration editor software (ex. Siemens Teamcenter Visualization, photoshop).

Responsibilities

Assess the audience and the nature of the documentation.
Attend planning/briefing meetings.
Collaborate with Developers and Managers to clarify technical issues.
Interview subject matter experts and sales and marketing specialists.
Work with Translators, Manufacturing Engineers, Field Service Engineers, and Design Architects.
Use the product or service to understand the technology and applications for which documentation is being prepared in order to gather and analyze the information needs of the user.
Organize information according to user's needs.
Write and edit text.
Prepare illustrations.
Use a variety of software applications to present the highly technical information.
Grasp and structure large amounts of information and anticipate the user’s knowledge gaps.
Keep yourself up-to-date with developments and trends internal to the ASML industry and also keep up with a constantly evolving Standard.
Attend training courses to stay up to date with the new technology and programs available to ASML.
Create instructions to assemble or replace or use a highly complicated piece of machinery.
Research and gather the information required to present in a manner that can be easily understood by the Field Service Engineer.
Meeting colleagues to discuss technology and authoring requirements.
Deciding how best to organize and present the document.
Commissioning any photographs or illustrations required.
Writing the material clearly and concisely, making sure it can be easily understood.
Editing, proofreading, and getting safety approval from safety officers.
Testing the written material with users.