Technical Assistant: Nutrition Services

Wichita Public School•Wichita, KS

10d•Hybrid

About The Position

Under the direct supervision of the Supervisor, Financial Services and Technology Operations, this role is responsible for the daily operation of the Point-of-Sale system at schools. The Technical Assistant will also assist with staff training and various software and hardware systems within the Nutrition Services department as assigned. This position requires the ability to communicate effectively, computer proficiency, attention to detail, and the ability to handle multiple priorities. The role involves working in a standard school environment as well as a production kitchen environment and requires in-district travel.

Requirements

Intermediate Microsoft Office skills required (Microsoft Excel, Outlook, and Word) which may be determined and validated by testing.
Intermediate math skills required which may be determined and validated by testing.
Knowledge of and experience with computer hardware and software required.
High school diploma or GED.
Must maintain a valid Kansas Driver's License throughout employment.
Ability to communicate effectively both verbally and written in order to communicate with others inside and outside of the organization for the purpose of giving and obtaining information.
Ability to communicate effectively with a supervisor when their discretion is needed.
Computer proficiency and the ability to effectively use Microsoft Office Suite.
Must be detail-oriented.
Ability to handle multiple priorities.
Effective organizational and problem-solving skills.
Effective leadership abilities.
Ability to drive to school and other district buildings.
Fine finger manipulation and keyboarding required for computer work.
Flexible schedule needed to meet deadlines.
Regular attendance required to meet the demands of the position and for effective teamwork.
Works in standard school environment as well as in production kitchen environment.
Ability to exhibit a high degree of independent judgment, discretion, and decision-making.
Ability to plan, organize, make decisions, and determine priorities, changing assignments on short notice, maintaining composure, and performing responsibilities under pressure.
Ability to work effectively as a team member as well as a team leader; team-oriented.
Ability to work in a diversified workplace, establishing and maintaining cooperative working relationships with others contacted in the course of work.
Ability to relate in a professional manner to all levels of personnel and students within the district, and to maintain positive professional relationships with customers, vendors, staff, and personnel of other departments.
Display a significant degree of professionalism and confidentiality.
Ability to conform to proper standards of professional dress and appearance.

Nice To Haves

Experience with Office 365 is preferred.
Minimum of one (1) year of experience with Nutrition Services point-of-service accountability system preferred.
Experience with Child Nutrition Program Benefits application process preferred.
Preference may be given to a bilingual speaker.
Experience with district student information system is preferred.

Responsibilities

Oversee point-of-service accountability systems at all assigned sites where students are served meals, including implementation and upgrade assistance, troubleshooting, training, and monitoring.
Coordinate, plan, and provide training for POS users.
Provide assistance to POS users regarding the point-of-service accountability system.
Assist with investigation of issues related to student account balances or status changes.
Review monthly reports submitted by assigned sites and approve claim information for the Technical Assistant, Finance.
Manage POS users in software, including initial user setup/communication and changes to user setup due to changes in site, role, or employment status.
Assist in the installation and troubleshooting of application upgrades and general software testing.
Troubleshoot hardware and software issues.
Assist with the meal ordering system at all sites where students are served meals, including implementation, troubleshooting, training, and monitoring.
Coordinate, plan, and assist in providing training for Cashiers/Managers regarding entering food orders.
Assist with computer, peripheral, and software management at assigned sites where Nutrition Services computers, peripherals, and software are in use.
Install software and set up computers for replacement computers and peripherals as needed.
Manage the annual return of computers.
Assist with the annual check of hardware and upgrade/review of software on each returned computer.
Assist with the annual computer and peripheral inventory.
Provide assistance to district staff and parents related to the online meal payment system.
Provide assistance to district staff and parents related to the online free and reduced meal benefit application system.
Maintain a comprehensive list and email distribution list of Satellite Cashiers/Backups and provide updates to Supervisors and Assistant Supervisors.
Assist Supervisors and Assistant Supervisors with technical tasks as assigned by the Supervisor, Financial Services and Technology Operations.
Assist with processing meal benefit applications for Child Nutrition Programs.
Monitor Nutrition Program sites as assigned.
Communicate effectively both verbally and written to give and obtain information.
Communicate effectively with a supervisor when their discretion is needed.
Perform other duties and/or responsibilities as assigned by the Supervisor, Financial Services and Technology Operations.