Technical Assistant: Nutrition Services

Wichita Public Schools•Wichita, KS

13h•Onsite

About The Position

Under the direct supervision of the Supervisor, Financial Services and Technology Operations, to be responsible for the daily operation of the Point-of-Sale system at schools, assist with staff training as well as various software and hardware systems in the Nutrition Services department, as assigned.

Requirements

Intermediate Microsoft Office skills required (Microsoft Excel, Outlook, and Word) which may be determined and validated by testing
Intermediate math skills required which may be determined and validated by testing
Knowledge of and experience with computer hardware and software required
This position requires a high school diploma or GED
Must maintain a valid Kansas Driver's License throughout employment

Nice To Haves

Minimum of one (1) year of experience with Nutrition Services point-of-service accountability system preferred
Experience with Child Nutrition Program Benefits application process preferred
Preference may be given to a bilingual speaker
Experience with district student information system is preferred
Experience with Office 365 is preferred

Responsibilities

Oversee point-of-service accountability systems at all assigned sites where students are served meals including implementation and upgrade assistance, troubleshooting, training, and monitoring
Coordinate, plan and provide training for POS users
Provide assistance to POS users regarding the point-of-service accountability system
Assist with investigation of issues related to student account balances or status changes
Reviews monthly reports submitted by assigned sites and approves claim information for the Technical Assistant, Finance
Manage POS users in software
Initial user setup/communication to new user
Changes to user setup due to changes in site, role, or employment status
Assists in the installation and troubleshooting of application upgrades and general software testing
Troubleshoots hardware and software issues
Assist with meal ordering system at all sites where students are served meals including implementation, troubleshooting, training, and monitoring
Coordinate, plan and assist in providing training for Cashiers/Managers regarding entering food orders
Assist with computer, peripheral, and software management at assigned sites where Nutrition Services computers, peripherals and software are in use
Responsible for installation of software and computer setup for replacement computers and peripherals as needed, due to hardware issues or hardware replacement cycle.
Responsible for management of annual return of computers.
Assist with annual check of hardware and upgrade/review of software on each returned computer
Assist with annual computer and peripheral inventory.
Provide assistance to district staff and parents related to online meal payment system
Provide assistance to district staff and parents related to online free and reduced meal benefit application system
Responsible for maintaining a comprehensive list and email distribution list of Satellite Cashiers/Backups and to provide updates to Supervisors and Assistant Supervisors.
Assist Supervisors and Assistant Supervisors with technical tasks as assigned by the Supervisor, Financial Services and Technology Operations
Assist with processing meal benefit applications for Child Nutrition Programs
Monitor Nutrition Program sites as assigned
Ability to communicate effectively both verbally and written in order to communicate with others inside and outside of the organization for the purpose of giving and obtaining information
Ability to communicate effectively with a supervisor when their discretion is needed
Computer proficiency and the ability to effectively use Microsoft Office Suite. Experience with Office 365 is preferred. Microsoft Word, Excel, and Outlook proficiency may be determined and validated by testing
Must be detail-oriented
Ability to handle multiple priorities
Effective organizational and problem-solving skills
Effective leadership abilities
Ability to drive to school and other district buildings
Perform other duties and/or responsibilities as assigned by the Supervisor, Financial Services and Technology Operations.
Demonstrate the ability to use various equipment assigned to the job position as needed.
Contact with personnel within the district and with parents and vendors.
Will be working with a diverse population requiring the ability to handle all situations with tact and diplomacy.
Must understand and respond appropriately to customer needs and maintain a positive attitude with all customers and colleagues.
Expected to interact with all internal and external customers in a friendly, professional manner and provide quick, responsive customer service.
Ability to exhibit a high degree of independent judgment, discretion, and decision-making
Ability to plan, organize, make decisions, and determine priorities, changing assignments on short notice, maintaining composure, and performing responsibilities under pressure
Ability to work effectively as a team member as well as a team leader; team-oriented
Ability to work in a diversified workplace, establishing and maintaining cooperative working relationships with others contacted in the course of work
Ability to relate in a professional manner to all levels of personnel and students within the district, and to maintain positive professional relationships with customers, vendors, staff, and personnel of other departments
Display a significant degree of professionalism and confidentiality
Ability to conform to proper standards of professional dress and appearance
Knowledge of the company's mission, purpose, goals, and the role of every employee in achieving each of them