Technical Assistant, Nurse Aide

Wake Technical Community College•Northern Wake Campus, NC

About The Position

This position provides administrative support and assists with operational activities for the Nurse Aide Program. The Technical Assistant supports course and student information management, instructor contracts and payroll, class documentation, registration and records, supply and equipment orders, and communication with students, instructors, and staff. The role works closely with the Director, other staff, and instructors to support effective communication within the department.

Requirements

High school diploma or equivalent.
Five years of work experience in a clerical position.
Ability to type at least 40 words per minute.
Intermediate skills with MS Office products.
Excellent written and verbal communication skills.
Ability to demonstrate good interpersonal skills and work well with others.
Ability to maintain accurate records and consistently meet deadlines.
Good organizational skills.
Ability to perform normal duties with minimal supervision.

Nice To Haves

Associate degree.
Clerical experience in a community college setting.

Responsibilities

Build and edit sections in the Colleague student information system for Nurse Aide courses.
Review Nurse Aide faculty contracts and amendments and assist with identifying discrepancies.
Process, monitor, and maintain withdrawals, refunds, and transfers, and confirm student information in a timely manner.
Prepare monthly payroll for Nurse Aide instructors and work with the Program Director and Nurse Aide Coordinator to resolve discrepancies.
Process class cancellations and end-of-class paperwork; verify student grades and attendance; and enter grades by Continuing Education Registrar deadlines.
Process and verify course-file documentation for internal audit.
Assist with ordering supplies and equipment through E-Pro or Form 58, prepare expenditure requests, and help maintain inventory.
Answer and refer phone calls and emails, take messages, and provide appropriate information.
Represent the Nurse Aide Program at job fairs, open houses, and other recruiting events as needed.
Assist with checking CastleBranch for student completion of mandatory paperwork as needed.
Resolve student balances and register underage and other students.
Track student sponsorship information and payments, receive sponsorship applications, and send them to the appropriate person.
Review class rosters for registrations and adjust class caps as needed.
Serve as the primary point of contact regarding time reports and verification of student hours for the registrar.
Run other reports as requested by the Director.
Submit Blackboard requests for Health Sciences Non-Degree staff for new sections.
Assist with running the Blackboard Course Activity Report for all sections as requested by the Auditor.
Work with the Director, other staff, and instructors to support effective departmental communication.