Technical Assistance & Communication Manager
About The Position
The Research Foundation for Mental Hygiene is seeking a full-time Technical Assistance & Communications Manager for the IPS Lab. The specialist will lead training and technical assistance to support adoption of a data collection platform across participating sites in California. No travel is required. The position involves developing role-specific training and user documentation, coordinating site onboarding, facilitating monthly webinars and open office hours, and consulting on data entry and platform use. The specialist will also contribute to platform development through user feedback, feature testing, and iterative improvements to the user experience. The role requires independently managing concurrent activities and coordinating with site staff, project leadership, and platform developers as implementation needs evolve. The position is located at 1051 Riverside Drive, New York, NY 10032. The role is Grade 24, with a stated salary range of $90,936-$109,747.
Requirements
- Master's degree in psychology, public health, or a related field.
- At least 1 year of experience supporting implementation of electronic health records or other data collection platforms in behavioral health, foster care, or another healthcare setting.
- At least 1 year of experience coordinating multiple stakeholder groups and concurrent workflows.
- At least 2 years of experience with at least one behavioral health evidence-based practice, such as Individual Placement and Support, Coordinated Specialty Care, or Assertive Community Treatment. Experience may include clinical service delivery, training, technical assistance, or quality improvement.
Nice To Haves
- At least 1 year of experience developing training materials and delivering training to support implementation of data collection systems.
- At least 2 years of experience providing platform implementation support or technical assistance across multiple service sites.
- At least 1 year of experience gathering user feedback and contributing to platform or workflow improvements.
- At least 1 year of experience supporting data quality monitoring or reporting in a healthcare or social service setting.
Responsibilities
- Develop and maintain role-specific training materials and user documentation covering data collection procedures and platform use.
- Deliver training and coordinate site onboarding, including assessing training needs, establishing schedules, and tracking completion.
- Facilitate monthly webinars and recurring open office hours, and document questions and follow-up actions.
- Provide on-demand consultations on data entry, platform use, and site-specific workflows; track requests and their resolution.
- Identify implementation barriers with site staff, develop action plans, and monitor progress.
- Gather and summarize user feedback to inform platform development and improvements.
- Collaborate with the development team to document user requirements, test platform features, and track issues through resolution.
- Update training materials and documentation as platform features and procedures change.
- Independently maintain implementation work plans, track concurrent activities and deadlines, and communicate progress and issues requiring leadership input.
- Prepare regular summaries of onboarding progress, training participation, technical assistance needs, and user feedback.
Benefits
- Excellent Benefits Package.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
