Technical Assistance & Communication Manager

New York State Psychiatry Institute•New York, NY

20h•Onsite

About The Position

The Research Foundation for Mental Hygiene (RFMH) is seeking a full-time Technical Assistance & Communications Manager at the IPS Lab. The manager will lead training and technical assistance supporting adoption of a data collection platform across participating sites in California. No travel is required. The role includes developing role-specific training and user documentation, coordinating site onboarding, facilitating monthly webinars and open office hours, and consulting on data entry and platform use. The manager will also contribute to platform development by gathering user feedback, testing features, and supporting iterative improvements to the user experience. The position requires independently managing concurrent activities and coordinating with site staff, project leadership, and platform developers as implementation needs evolve. The position is based at 1051 Riverside Drive, New York, NY 10032. The listed salary range is $90,936–$109,747. RFMH is a private not-for-profit corporation and is not an agency or instrumentality of the State of New York; its employees are not state employees and do not participate in a state retirement system or receive state fringe benefits. The posting states that an excellent benefits package is offered. RFMH’s mission is to promote the mental health of all New Yorkers, with a focus on hope and recovery for adults with serious mental illness and children with serious emotional disturbances. Applicants with lived mental health experience are encouraged to apply. RFMH describes a commitment to supporting underserved individuals, organizations, and communities and to reducing disparities in access, quality, and treatment outcomes. It also identifies diversity and inclusion as important to its workplace and is an equal opportunity/affirmative action employer.

Requirements

Master’s degree in psychology, public health, or a related field.
At least one year of experience supporting implementation of electronic health records or other data collection platforms in behavioral health, foster care, or another healthcare setting.
At least one year of experience coordinating multiple stakeholder groups and concurrent workflows.
At least two years of experience with at least one behavioral health evidence-based practice, such as Individual Placement and Support, Coordinated Specialty Care, or Assertive Community Treatment. Experience may include clinical service delivery, training, technical assistance, or quality improvement.

Nice To Haves

At least one year of experience developing training materials and delivering training to support implementation of data collection systems.
At least two years of experience providing platform implementation support or technical assistance across multiple service sites.
At least one year of experience gathering user feedback and contributing to platform or workflow improvements.
At least one year of experience supporting data quality monitoring or reporting in a healthcare or social service setting.

Responsibilities

Develop and maintain role-specific training materials and user documentation covering data collection procedures and platform use.
Deliver training and coordinate site onboarding, including assessing training needs, establishing schedules, and tracking completion.
Facilitate monthly webinars and recurring open office hours; document questions and follow-up actions.
Provide on-demand consultations on data entry, platform use, and site-specific workflows; track requests and their resolution.
Identify implementation barriers with site staff, develop action plans, and monitor progress.
Gather and summarize user feedback to inform platform development and improvements.
Collaborate with the development team to document user requirements, test platform features, and track issues through resolution.
Update training materials and documentation as platform features and procedures change.
Independently maintain implementation work plans, track concurrent activities and deadlines, and communicate progress and issues requiring leadership input.
Prepare regular summaries of onboarding progress, training participation, technical assistance needs, and user feedback.