Technical Architect (Decision Support)
About The Position
As a Technical Architect, you’ll serve as a trusted technical advisor and subject matter expert for StrataJazz ® implementations and optimizations. You’ll collaborate closely with Product Management, Applications & Technical Support, and client-facing teams to ensure our solutions are implemented efficiently, accurately, and in alignment with best practices. You’ll identify and address delivery inefficiencies, contribute to product enhancements, and help team members strengthen their technical expertise. In this role, you will: Demonstrate a deep understanding of StrataJazz ® architecture, workflows, and SQL code across all modules within your practice area Partner with team members to review and approve implementation and optimization project plans Serve as the primary technical resource supporting team members in resolving complex issues and implementing best practice configurations Minimize unbillable time by proactively addressing defects, configuration errors, and rework Identify recurring technical issues and partner with Product Management and Applications & Technical Support to resolve them Evaluate and approve all workarounds and requests for changes to live databases Recommend product enhancements and new functionality that improve efficiency or meet evolving client needs Track and communicate resolution of defects or issues that affect client environments Translate client requirements into standard configurations that minimize technical debt and maintain platform integrity
Requirements
- Proven experience in software implementation or Application Technical Support
- Experience in healthcare finance, decision support, and / or contract payor modeling is a plus.
- Ability to translate complex technical issues into clear, actionable solutions
- Strong coaching and mentoring skills with the ability to train team members on technical concepts and escalations
- Demonstrated leadership, communication, and influencing skills across cross-functional teams and client groups
- Proficiency across modules in the Decision Support StrataJazz solution is a plus
- Excellent problem-solving skills and ability to develop thoughtful, cross-team solutions
- Strong relationship-building skills and proven ability to establish credibility within internal networks
- Advanced communication and presentation skills with the ability to simplify complex topics for diverse audiences
- Strong project management, prioritization, and conflict resolution abilities
Responsibilities
- Demonstrate a deep understanding of StrataJazz ® architecture, workflows, and SQL code across all modules within your practice area
- Partner with team members to review and approve implementation and optimization project plans
- Serve as the primary technical resource supporting team members in resolving complex issues and implementing best practice configurations
- Minimize unbillable time by proactively addressing defects, configuration errors, and rework
- Identify recurring technical issues and partner with Product Management and Applications & Technical Support to resolve them
- Evaluate and approve all workarounds and requests for changes to live databases
- Recommend product enhancements and new functionality that improve efficiency or meet evolving client needs
- Track and communicate resolution of defects or issues that affect client environments
- Translate client requirements into standard configurations that minimize technical debt and maintain platform integrity
Benefits
- retirement benefits
- health and welfare benefits
- paid time off
- parental leave
- life and accident insurance
- other voluntary and well-being benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
251-500 employees
