Decision Support Assistant

Ball State University • Muncie, IN

8d • $50,000 - $60,000 • Onsite

About The Position

The Decision Support Assistant serves as a front-of-house liaison for the IRDS. The incumbent will communicate IRDS activities and research through our web presence, provide consultations to users regarding institutional data, and support the deployment and use of institutional data tools. Additionally, this role supports the active development of data governance, data literacy, and survey infrastructure. Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

Requirements

• Bachelor's degree or equivalent in Computer Science, Economics, Mathematics, Psychology, Sociology, Statistics, or related field from an accredited university.
• In lieu of Bachelor's degree, an associate's degree will be considered when combined with applicable work experience.
• Current authorization to be employed in the U.S. without employer sponsorship.

Nice To Haves

• Graduate-level course work, certification, or degree from an accredited college or university.
• One or more years of relevant work experience, including internships and graduate assistantships, in accessing data from Data systems to perform analyses and produce comprehensive reports.
• Previous experience working in higher education.
• Experience with technical writing.
• Familiarity with AI tools is a plus.

Responsibilities

• Serve as a front-line support to users on existing data tools and resources provided by IRDS, including Data Cookbook, Tableau, and Qualtrics.
• Direct users to helpful resources where required and escalate when needed.
• Provide consultation and engagement with university stakeholders to expand decision support objectives across the institution.
• Manage consult form responses, provide individualized support, and complete data requests as needed.
• Support the director and other DS staff with project management and rollout.
• Ensure timely release and communication regarding IRDS data products on our website, blog, and training spaces.
• Perform user testing and analysis to find and report issues in existing data resources.
• Work with Decision Support staff to support survey development, deployment, and reporting.
• Monitor survey responses, survey review requests, and IRDS survey distributions.
• Maintain and update the institutional survey calendar.
• Support the creation of technical documentation and learning materials for the university community on the effective use of Data Cookbook, Tableau, and other data systems.
• Perform other related duties as assigned.

Benefits

• Paid 24 vacation days
• 12 sick days
• 10 holidays
• Paid parental leave (6 weeks)
• Affordable health and dental insurance
• Robust long-term disability and life insurance plans
• Retirement benefits
• 90 percent of child's (or children's) undergraduate college tuition at Ball State
• 100 percent of tuition costs for you to earn your undergraduate degree
• 80 percent of your graduate tuition
• Health Savings Account (with employer contribution)
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree