Technical Architect (Decision Support)

Strata Decision Technology•Chicago, IL

16h•Hybrid

About The Position

As a Technical Architect, you’ll serve as a trusted technical advisor and subject matter expert for StrataJazz® implementations and optimizations. You’ll collaborate closely with Product Management, Applications & Technical Support, and client-facing teams to ensure our solutions are implemented efficiently, accurately, and in alignment with best practices. You’ll identify and address delivery inefficiencies, contribute to product enhancements, and help team members strengthen their technical expertise.

Requirements

Proven experience in software implementation or Application Technical Support experience in healthcare finance, decision support, and/or contract payor modeling is a plus.
Ability to translate complex technical issues into clear, actionable solutions
Strong coaching and mentoring skills with the ability to train team members on technical concepts and escalations
Demonstrated leadership, communication, and influencing skills across cross-functional teams and client groups
Proficiency across modules in the Decision Support StrataJazz solution is a plus
Excellent problem-solving skills and ability to develop thoughtful, cross-team solutions
Strong relationship-building skills and proven ability to establish credibility within internal networks
Advanced communication and presentation skills with the ability to simplify complex topics for diverse audiences
Strong project management, prioritization, and conflict resolution abilities

Responsibilities

Demonstrate a deep understanding of StrataJazz® architecture, workflows, and SQL code across all modules within your practice area
Partner with team members to review and approve implementation and optimization project plans
Serve as the primary technical resource supporting team members in resolving complex issues and implementing best practice configurations
Minimize unbillable time by proactively addressing defects, configuration errors, and rework
Identify recurring technical issues and partner with Product Management and Applications & Technical Support to resolve them
Evaluate and approve all workarounds and requests for changes to live databases
Recommend product enhancements and new functionality that improve efficiency or meet evolving client needs
Track and communicate resolution of defects or issues that affect client environments
Translate client requirements into standard configurations that minimize technical debt and maintain platform integrity