Technical Architect
About The Position
As a Technical Architect on our Professional Services team, you will be at the forefront of the post-sale experience for customers with complex technical needs. You will be responsible for translating our customer’s functional aspirations into outcome-driven solutions wrapped around Gong’s integration ecosystem. As the technical solution owner, you will work hand-in-hand with Professional Services Engagement Managers and Consultants on integration discovery, design, testing, and deployment activities throughout a customer engagement. You will also work cross-functionally with Gong Support, Engineering, Product, and R&D counterparts to deliver high-value customer outcomes. Technical Architects are curious, innovative, and empowered to solve the customer challenges of today, while thinking strategically to delight our customers long term.
Requirements
- 6+ years of experience in system, technical, or solution architecture - preferably in a Cloud, SaaS, and/or enterprise software environment.
- Excellent communication skills (verbal and written), and ability to translate complex technical concepts for non-technical audiences
- Experience with RESTful and JSON API implementation and integration approaches
- Familiarity with server-side and client-side programming language concepts and use cases
- Strong CRM experience and architecture knowledge (Salesforce.com, HubSpot or Dynamics preferred).
- Experience with SaaS applications that support large-scale business processes.
- Experience advising on data migrations, mergers, and splits preferred
- Ability to work with various customer Ops & Technical teams.
- SSO configuration & troubleshooting experience.
- Excellent instincts and ability to interface seamlessly with senior-level executives.
- Bachelor's Degree.
- Willingness to travel.
Responsibilities
- Provide exceptional technical consulting and guidance via email, web and/or phone for our customers using Gong product(s) to a variety of audiences, including executive-level technical decision makers.
- Master and maintain expertise of Gong’s product lines and its integration ecosystem for 3rd party solutions - including telephony systems, web conferencing, calendar/email, CRM, and Gong’s API framework.
- Lead, contribute to, or participate in multiple customer engagements concurrently.
- Execute technical consultation, discovery, and design workshops with customers and partners (onsite or remote) - capturing the business problem(s) and recommending a successful Gong solution.
- Plan, guide, and execute data migrations from competitive solutions to the Gong platform.
- Conduct virtual technical overviews and knowledge transfer sessions to Customers.
- Produce detailed technical design/guidance documentation as needed.
- Confidently respond to high-profile, high-impact customer escalations.
- Liaise weekly with Engagement Managers on project status, issues, and remaining effort on project deliverables.
- Work closely with customer's technical and security teams to instill confidence in deploying and integrating Gong with internal systems in accordance with their IT governance policies.
- Assist pre-sales teams in gathering technical requirements and providing level of effort estimates for prospective customers.
Benefits
- Medical, dental, and vision plans
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
