Technical Architect (Merchandise Operations)

Blue Yonder • Dallas, TX

5d • Remote

About The Position

The Merch Ops Technical Architect works across a broadly cross-functional, cross-solution team to design solutions matched with each client’s specific business needs and situation. This role engages with business and technical stakeholders, both client and internal, to understand requirements and deliver solutions that drive business value. Works with Solution Architect(s) to understand & deliver data requirements to fulfill business needs. Works with other technical resources to communicate means of importing, exporting, transforming data, specific to Merch Ops and related to other internal and external solutions. Responsible for delivery of design documentation. Ability to lead and communicate integration and technical architecture design decisions between Merch Ops and other Blue Yonder and 3rd party applications. Our current technical environment: Merch Ops is a retail-focused merchandise management solution that maintains perpetual inventory valuation and other key metrics across the client’s enterprise.

Requirements

• Coding in PL/SQL
• Oracle database skills
• Linux batch scripting
• Integration Build (API/JSON and Flat File)
• Batch schedule planning
• Bachelor's degree (or higher) in Computer Science or Engineering or other relevant discipline
• 5+ years of experience in implementing, designing, developing PMM or Merch Ops solution (or similar solution)
• In-depth knowledge of merchandising software solutions and technical architectures
• Knowledge of business processes in the Supply Chain Management discipline
• Experience understanding and integrating data between numerous Supply Chain and Merchandising applications.
• Excellent computer skills with in-depth knowledge of operating systems, client/server technology, ERP systems, Integration, Cloud, Middleware technologies and applications
• Either NextGen/SaaS Technology skills (Azure, M&D, SaaS/DevOps Concepts, etc) – OR – Engineering/Development skills with ability to drill deep into Merch Ops code
• Basic knowledge of the Customer Support function, preferably in Supply Chain Execution/3PL

Nice To Haves

• Basic knowledge of React, Node.js are an asset.

Responsibilities

• Models positive interaction with other internal groups at Blue Yonder and acts as a key contact for technical and functional discussions as it relates to the Merch Ops product.
• Provides oversight and mitigation to help manage escalations from Tier 1 / Tier 2 Blue Yonder customers.
• Interacts directly with Blue Yonder’s Merch Ops customers to develop a strong relationship and a clear understanding of Merch Ops processes, functions, integrations, etc.
• Demonstrates excellence in service delivery to maintain a high level of customer satisfaction (CSAT) and runs point in turning around customer situations to drive stabilization.
• Acts as point of reference for end-to-end enterprise level solution knowledge related to business and data flow across entire supply chain suite (i.e. PMM, Merch Ops, SCPO, WMS, TMS, CatMan).
• Provides guidance on Root Cause Analysis process to help team reduce ongoing and repeat Incidents.
• Proactively suggests and gets involved in organizational initiatives contributing to the global processes to achieve success for Blue Yonder, its associates, and customers.
• Participates in management-led efforts to maintain high morale, low attrition, and collaboration globally and across internal functions.
• Assists other team members with benchmarking and sizing exercises.
• Conducts technical analysis sessions with clients and/or the project team to understand the functional and technical needs of the client and develops technical solutions to meet those needs.
• Provides a variety of technical support to the project team; including quality assurance/design review, environment setup, software installation, configuration, operations consulting, troubleshooting, system testing, programming, etc.
• Provides technical expertise on development projects.
• Works with appropriate parties to ensure issues are resolved.
• Works with Blue Yonder Management to provide timely, appropriate level of communication with respect to the work assigned.
• Works with project team to understand and help to refine and define project technical requirements from technical specifications.
• Diagnoses business and technical expectations on a project.
• Works with the appropriate parties to effectively estimate project timelines.

Benefits

• Comprehensive Medical, Dental and Vision
• 401K with Matching
• Flexible Time Off
• Corporate Fitness Program
• A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Senior