Technical Architect, Senior Director

Salesforce•California - Remote, CA

About The Position

Salesforce is seeking a Technical Architect Director with Trade Promotion Management experience to join their Professional Services organization. This role involves serving as a strategic advisor and Salesforce product and platform expert for the company’s largest and most complex enterprise customers. The Professional Services organization is dedicated to delivering Salesforce's world-class product and project offerings to ensure customers maximize their value from the Salesforce Platform. They assist customers in accelerating their path to value, ensuring long-term success and the ability to leverage the full capacity of the Salesforce platform quickly. This includes helping customers plan their strategic roadmaps and build Salesforce solutions that are easy to maintain and adapt, minimizing technical debt. The team comprises thousands of leading Salesforce experts who share 20 years of product best practices with client teams and partners to help them achieve their goals.

Requirements

10+ years enterprise architecture or consulting experience
2+ years of experience architecting and implementing Trade Promotion Management capabilities for customers
5+ years of experience leading Salesforce Core Projects
2+ years of experience with Consumer Goods Cloud
3+ years of experience in Consumer Goods industry
Strong application design skills combined with strong data, integration, and security architecture skills
Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences
Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience
A great listener with the ability to communicate with people in diverse roles
Proven ability to analyze, design, and optimize business processes via technology and integration
Resourceful and innovative thinker who can work through and solve problems
Strong experience in Integration concepts, designs and patterns
TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability
TEAM PLAYER: Proficient at collaboration and working with members of a team
COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence

Nice To Haves

Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be considered
Ability to convey and convince customers of best practices at various levels within a large organization
Application design and development background
Travel may be required and varies depending on the client requirements
Strong Enterprise Architecture background would be favorable
Salesforce product certifications: Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Platform App Builder, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Consumer Goods Cloud Accredited Professional
Experience architecting and delivering Consumer Good Retail Execution
Experience architecting and delivering Consumer Good Trade Promotion Management
LEADERSHIP: Self-aware; proficient at building strong relationships
THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller.
Experience with AI-powered development tools (e.g., GitHub Copilot, Cursor, Agentforce for Developers) and an understanding of their strengths and limitations.
Experience leading a technical team or workstream, with a passion for mentoring and developing talent.
Ability to build and maintain key relationships with C-level executives, senior technology leaders, and key decision-makers.
Experience defining and delivering enterprise applications on the Salesforce Platform is a strong plus.

Responsibilities

Serve as a trusted advisor to the client
Identify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise
Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking
Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform