Technical Applications Specialist II - ONSITE

Danaher•Deer Park, TX

3d•Onsite

About The Position

The Technical Applications Specialist II position reports to the Director of Technical Support, is part of the Core Histology Technical Support Team, and will be FULLY ONSITE at our facility in Deer Park, IL. In this role, you will have the opportunity to provide expert technical and application support for Core Histology and Advanced Staining products through phone, E-Mail, troubleshooting, and customer assistance. You will maintain high customer satisfaction by meeting response-time metrics, driving continuous process improvements, and completing ongoing professional development and training. You will also deliver product training and educational programs for customers, employees, dealers, and sales teams while supporting laboratory projects and application initiatives.

Requirements

Bachelor’s degree in biology, Chemistry, Medical Technology, or related field (or equivalent experience)
HT/HTL (ASCP) or MLT/MT certification
Strong pathology/histology background
Experienced in histology, immunohistochemistry (IHC), ISH, and special stains
Proficiency in Microsoft Office applications and computer systems
Strong communication, problem-solving, and multitasking skills
Ability to work effectively in diverse environments and respond successfully to multiple priorities.

Nice To Haves

Research experience with a strong foundation in pathology and histology practices.
Basic Core Histology experience, including grossing, tissue processing, embedding, sectioning, and various staining methods, is highly desirable.

Responsibilities

Provides expert technical and application support for Core Histology and Advanced Staining products through phone, E-Mail, troubleshooting, and customer assistance.
Maintains high customer satisfaction by meeting response-time metrics, driving continuous process improvements, and completing ongoing professional development and training.
Delivers product training and educational programs for customers, employees, dealers, and sales teams while supporting laboratory projects and application initiatives.