Technical Applications Engineer

Zonatherm Products, Inc•Buffalo Grove, IL

8h•Hybrid

About The Position

With over 50 years of proven performance, Zonatherm Products and ThermFlo provide complete, end-to-end solutions for essential and mission critical power and cooling systems—serving industries from data centers, hospitals, and municipalities to industrial and commercial facilities. From initial planning and expert guidance to custom equipment, system design, installation, and ongoing support, we deliver a fully integrated approach that keeps operations running smoothly. The Technical Applications Engineer contributes to the overall sales performance for Zonatherm by leveraging customer relationships to deliver measurable increases in our market presence. They specialize in positioning the Generac product line through local, electrical engineering firms and contractors to create product awareness and capabilities resulting in potential sales leads.

Requirements

Associate's degree in business or related field.
Two to four (2-4) years of technical experience with mission critical systems (HVAC, electrical, power generation) in sales and/or sales support.
Ability to comprehend and design various construction documents and specifications, and familiarity with equipment submittals and shop drawings, meeting engineering standards, applicable codes, customer specifications, all within cost constraints.
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
Collaborative communication skills and the ability to convey information effectively through excellent written and verbal communication. Ability to listen effectively to understand the needs of internal and external customers. Ability to talk with customers, coworkers, and vendors, and appropriately adjust technical content to meet different audience knowledge.
Strong proficiency in Microsoft Office (Excel, Outlook, Word).
This position has no supervisory responsibilities.

Nice To Haves

Bachelor of Science (BS) in Engineering, Mechanical or Electrical preferred.
Four or more (4+) years of technical experience with mission critical system (HVAC, electrical, power generation) sales and specifications.
Full understanding of electrical and/or mechanical concepts and theory, and ability to conceptualize engineering designs.
Must have technical aptitude to develop expertise around our represented product portfolio.

Responsibilities

Creates sales opportunities through assigned accounts to assist with the application and specification of our manufacturers’ products, with the goal of increasing jobs where these products are the foundation.
Functions as the customers’ trusted advisor and resource for technical expertise and product application solutions by effectively communicating Generac product line’s offerings, features, and benefits to promote the Company’s advantages.
Provides dedicated support to answer or coordinate responses for all requests from assigned customers.
Coordinates selling campaigns, qualifies leads, and coordinates customer introductions. Works in partnership with other sales employees to increase overall sales revenue.
Provides information on product availability, pricing, competitive or legacy portfolio cross-referencing suggestions.
Generates, updates and tracks Customer Relationship Management system (CRM) opportunities, whether originated or assigned while maintaining accurate logs of all sales activity/progress.
Maintains product and technical knowledge by performing ongoing company and represented manufacturer training.
Performs monthly “lunch and learn” sessions with other engineers to discuss the application and proper use of our manufacturers’ products.
Assists the sales team with technical support on large/complex Generac projects.
Communicates effectively with our manufacturers, customers, vendors, sales, engineering, accounting, service, and distribution center teams.
Attends monthly sales and industry-related social and networking events to educate and promote products and services.
Redirects calls as appropriate to other departments such as technical support, service, or other sales departments.
Proactively provide technical support to the team for generator projects.
Own outreach to support customer technical questions and engineering specification concerns.
Support project execution and delivery internally across departments and provide specifications for projects as required.
Enter updates in the CRM regarding leads, customer interactions, support selling campaigns, and provide detailed progress notes on accounts.
Attend social networking, and industry-related educational and promotional events, representing the generator team.
Comprehends and adheres to all safety, quality, and Company guidelines specified in the Employee Handbook, the safety policy manuals, quality procedures or any official Company documents.
Other duties, as assigned.