Technical Application Engineer

Border States•Lacey, WA

3d•$81,000 - $115,000•Hybrid

About The Position

The Technical Application Engineer supports the day-to-day operations of the Sales Engineers and Account Managers in promoting sales, securing orders, and providing quality service to our customers. Regularly consults with customers on product and system applications. Provides technical product support for branches and customers, evaluates new products, provides field troubleshooting assistance, assists customers with field programming of equipment, contributes to all aspects of customer training, conducts product application assessments, and frequently develops bid and proposal documentation to support customer projects. This position is focused on technical product application, customer support, and pre-sales activities and does not involve software development or coding responsibilities.

Requirements

4-year technical or engineering degree or equivalent experience required.
Knowledge and technical competence in understanding of utility distribution and transmission systems preferred.
Strong working knowledge of Microsoft Windows, Microsoft Office (Excel, Word, Access and PowerPoint), Internet, Email and SAP software preferred.
Excellent customer service skills include being competent, accurate, responsive, and engaged.
Excellent interpersonal, written, and verbal communication and customer service skills preferred.
Ability to effectively plan and organize.
Excellent attention to detail and organizational skills.

Responsibilities

Provides technical, specific, or specialized product support for branches and customers.
Consistently provides responsive, quality service to meet and exceed customer expectations.
Contributes to planning and sale of Border States’ products and services and supports the promotion of Border States’ agency and distribution lines.
Contributes to in-depth, technically difficult conversations with consultants, customers, and employees related to product technology and/or specifications.
Provides customers with timely follow-up on quotations, technical inquiries, and other requests.
Provides continuous contact and interaction with customer’s engineering staff and consultants.
Leads customer and Border States employee training on new and existing product lines and applications in the specified product areas.
Maintains an in-depth understanding of the assigned area.
Works with a broad range of products and services.
Resolves complex issues related to product technology and assists the sales engineer and customer as needed.
Inputs TCCM cost savings documentation that is relevant to the assigned customer base.
Provides field trouble shooting assistance, training, and information/documentation support.
Conducts product application assessments including TCCM savings, elimination of duplicate items/material consolidation, alternative to materials, equipment, methods and practices, and regional, industry, and national standards for material, equipment, and apparatus.
Performs product updates and new product launches of branches and customers as required.
Attends and assists with trade shows and training programs as needed.
Provides technical training and presentations for Border States personnel internal as well as external customers.
May evaluate demo equipment and makes suggestions for new products in specified product areas.
Ensures existing product demos are functional condition.
Provides input to the pricing and purchasing departments on product evaluations and code descriptions, inventory management, pricing developments, and other related functions.
Familiar with all relevant SAP processes to support order entry and management.