Technical Application Engineer

Henkel group•Elk Grove Township, IL

3d•$65,000 - $75,000•Hybrid

About The Position

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, all to leave your mark for more sustainable growth. This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings Dare to learn new skills, advance in your career and make an impact at Henkel.

Requirements

Comfort with driving company vehicles NON CDL Class C license
Clean driver record
Over the phone troubleshooting
On call availability, sometimes holidays
ADP, albert
Digital tools
Lean management
Operations
Process excellence
Project management
Quality management
Risk assessment
Training preparation
Finance
Marketing and sales

Responsibilities

Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers
Consult customers on solutions generating value for their use cases
Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system
Work with application equipment to provide solutions to enhance customer adhesive related processes
Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
Reports quality issues / customers' claims to relevant parts of the organization (incl. CCMS/CAPRIS)
Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions
Identify opportunities to create customer value in remote settings by leveraging remote interaction tools (e.g. AR, VR)
May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers
Responsible for products application / technical training and coaching of field sales forces and customers
Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members
Promote internally SBU innovations and best learnings cross accounts