Senior Technical Application Engineer - Monitoring & Diagnostics

GE Vernova

6d • $113,200 - $188,800 • Remote

About The Position

The TAE will be highly technical, customer focused and self-motivated in providing expert technical support for GE Vernova Grid Automation M&D customers. The TAE will be responsible for building relationships with customers and for leading and managing all activities from inception of a customer request to successful conclusion. The TAE will lead the customer through pre-sales decisions and provide technical support for post sales.

Requirements

• Bachelor’s degree in electrical engineering or technology from an accredited college or university or equivalent experience
• Minimum of 10 years of Industrial and utility monitoring and diagnostics of transformers, circuit breakers, related software applications, and communications of monitoring devices to customer systems, including hands-on troubleshooting
• Ability to maintain professional demeanor and interact with all levels of customers, from electricians to C-level
• Must be willing to travel up to 50% of the time

Nice To Haves

• Demonstrated extensive experience in substations and substation equipment
• Experience using GE Vernova and other brands of Monitoring and Diagnostics products
• Understand the multiple transformer and circuit breakers failure modes, along with DGA gas diagnostics, Bushing diagnostics and Partial Discharge
• Deep experience in SCADA protocols such as Modbus, DNP3, IEC 61850. (Knowledge of MQTT is a plus) and communication topologies
• Capable to devise solutions to fit customer data integration and cybersecurity needs
• Strong creative and problem-solving skills

Responsibilities

• Act as expert consultant to guide customers in planning and development of technical solutions for their monitoring needs
• Interpret transformers and circuit breaker specifications, single line diagrams, customer best practices, system integration needs, and convert to product specifications
• Coordinate with sales teams to make customer calls and presentations and participate in bid meetings and site walk-through meetings with customers as necessary.
• Develop technical proposals, ensuring compliance to Customer's specs by working closely with engineering, product managers, and proposal managers
• Customize and present targeted technical papers and presentations at technical conferences, to customers or internal in support of sales or service
• Provide market dynamics input such as competitive intelligence or voice of customer feedback to the product technology and service teams and act as a link from the customer to services, marketing, engineering and product development teams
• Provide product training and application training to customers, sales force, and TAE, Customer Service and Field Services teams
• Lead customers in architecting, commissioning, and testing new products, solutions and pilot projects
• Assist customers in configuration and troubleshooting of M&D products integration into customer systems over various communication channels and protocols (DNP3, Modbus, IEC 61850)
• Analyze results from the monitoring equipment and assist customers with recommended actions or settings modifications
• Develop knowledge of GE Vernova Grid Automation complementary product lines to M&D such as Protection and Control, Industrial Communications, Services, Software. Act as link between the customers and other GE Vernova Grid Automation product lines
• Track issues discovered during demonstration, evaluation, testing of product and pilot projects and follow through with Technology team to provide a resolution
• Identify training opportunities and assume ownership for self-development and training of others
• Analyze large customer fleets of monitoring equipment and determine opportunities for product upgrades of obsolete products

Benefits

• medical
• dental
• vision
• prescription drug coverage
• access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
• access to Fidelity resources and financial planning consultants
• tuition assistance
• adoption assistance
• paid parental leave
• disability benefits
• life insurance
• 12 paid holidays
• permissive time off
• Relocation Assistance Provided

What This Job Offers

• Job Type: Full-time
• Career Level: Senior