Technical Analyst - 12-14 Month Co-Op

Varicent•Toronto, ON

1d•Hybrid

About The Position

As a Technical Analyst, you will work with experienced technical professionals to support customers using Varicent's on-premise and SaaS solutions. As part of the Customer Support organization, you will investigate technical issues, collaborate with cross-functional teams, and help customers maximize the value of their solutions. This role provides exposure to a variety of technologies and offers the opportunity to develop technical troubleshooting, customer communication, and problem-solving skills in a customer-facing environment.

Requirements

Experience troubleshooting software or technical issues using a structured, analytical approach
Knowledge of relational database concepts and SQL
Familiarity with client-server architecture and web-based applications
Ability to install, configure, and maintain software applications
Strong problem-solving and critical-thinking skills
Ability to communicate technical information clearly to both technical and non-technical audiences
Strong written and verbal communication skills in English
Ability to manage multiple priorities and work effectively in a collaborative environment

Responsibilities

Investigate and troubleshoot technical issues across assigned products and applications
Collect and analyze logs, diagnostic information, and system data to identify root causes
Reproduce issues in test environments and document findings for further investigation
Communicate progress, updates, and resolutions to customers in a timely manner
Maintain accurate case records and customer interactions within support systems
Collaborate with developers and internal teams to resolve customer issues
Share product knowledge and best practices to help customers improve utilization of Varicent solutions
Contribute to delivering a positive and consistent customer support experience