Technical Analyst

SaskEnergy•Regina, SK

9d•Onsite

About The Position

SaskEnergy is seeking a qualified and motivated individual to join their team. The Technical Analyst is responsible for providing technical support and subject matter expertise for enterprise-wide solutions and a portfolio of software applications used within SaskEnergy. This role involves applications maintenance, troubleshooting, technical and end user support, documentation, implementation, configuration, enhancements, and user training as required. SaskEnergy is Saskatchewan's natural gas distribution company. Together with TransGas, their natural gas transmission and storage subsidiary, they provide convenience, comfort and reliable natural gas service for their customers. They offer an array of challenging career opportunities throughout the province, an attractive total rewards package and a warm and welcoming atmosphere. They also value and support a diverse workforce.

Requirements

Degree in Computer Science, Information Technology or equivalent.
Three (3) years' experience in applications support including experience in Cloud Services, Database Management, Cybersecurity and Risk Management, Service Management, and IT Infrastructure.
Pre-qualifying assessment.

Responsibilities

Provide Tier 2 support for escalated issues from Tier 1 Analysts; diagnose and resolve complex application related issues.
Provide technical guidance and training to Tier 1 Analysts and other team members as needed.
Create and maintain detail technical documentation, including system configurations, troubleshooting procedures, and maintenance logs.
Participate in trouble shooting issues and escalate them accordingly.
Resolve incidents related to application systems, ensuring minimal disruption to business operations; implement preventive measures to avoid recurrence.
Resolve incidents and service requests, including test system scenarios and duplicate issues to resolve users’ inquiries.
Maintain an issues log for defect tracking and testing for remediation of issues.
Fulfill technical support requests by triaging, resolving, and documenting issues efficiently and accurately.
Participate in the testing of new applications and system updates to ensure compatibility and functionality.
Collaborate on IT Projects involving application systems, providing technical expertise and support.
Assist in testing configurations and enhancements to existing applications/modules and work with end-users to resolve system issues.
Coordinate with external vendors for system updates, bug fixes, and technical support.
Analyze systems applications and/or business issues and recommend resolutions to either the system and/or business process.
Perform system checks to ensure systems are operating optimally.
Perform regular maintenance tasks, including software updates, patches, and configuration changes to ensure optimal system performance.
Monitor system performance and generate reports on key metrics, identify potential issues and/or areas of improvement, to enhance reliability and performance.
Maintain documentation related to system configurations, troubleshooting steps, business FAQs (frequently asked questions), and resolutions.
Ensure systems and data integrity by aligning with security measures and protocols.
Uphold security protocols and procedures, including processing of security requests ensuring confidentiality, privacy protection and system integrity.
Initiate reviews and provide a systematic approach to monitor and control user access.