Technical Analyst IV, Exchange

BOK Financial•Tulsa, OK

About The Position

The Technical Analyst IV, Exchange leads analysis, solution definition, delivery readiness, and operational support for complex Exchange capabilities and initiatives. Exchange is the digital gateway to BOK Financial’s commercial banking services. The role works with Product Managers, software engineering, quality engineering, project management, UX, and business stakeholders to translate product direction into requirements, solution options, executable plans, and measurable outcomes. It balances client experience, business value, risk, architecture, resiliency, and delivery constraints while influencing roadmap and design decisions and building shared understanding across organizational boundaries. The role also serves as an Exchange subject-matter expert, coordinates across teams, and mentors analysts through reusable standards and practices. It champions AI-enabled delivery practices and contributes to agentic processes intended to improve speed, quality, traceability, and business value, with appropriate human oversight. The IT department supports the bank’s technology infrastructure and secure digital operations, providing strategic support across the enterprise. The team emphasizes collaboration, continuous learning, innovation, quality, and client outcomes.

Requirements

Experience supporting complex, cross-functional platforms or enterprise initiatives.
Ability to bring structure and sound judgment to complex, ambiguous, and cross-functional initiatives.
Ability to elicit, challenge, clarify, and validate business and client needs and turn ambiguity into clear requirements, process models, acceptance criteria, and actionable recommendations.
Ability to navigate ambiguity and persist through complex problems, demonstrating curiosity, learning agility, and willingness to develop the technical and domain knowledge needed to reach effective solutions.
Ability to evaluate business, client-experience, security, resiliency, operational, and technical trade-offs and clearly communicate a recommended path forward.
Ability to interpret application, integration, and data flows across web, mobile, APIs, vendor platforms, relational databases, and downstream enterprise systems.
Ability to use SQL, API specifications, logs, telemetry, process models, and other technical artifacts to validate solutions, investigate issues, and support root-cause analysis.
Ability to assess testing, release sequencing and dependencies, identity and access, scalability, observability, resilience, failure handling, and production support needs throughout the delivery lifecycle.
Ability to facilitate decisions and influence leaders, engineers, vendors, and operational teams without direct authority while maintaining alignment, traceability, and delivery readiness.
Ability to apply generative AI responsibly, validate AI-generated outputs, and incorporate appropriate data controls and human-review checkpoints.

Nice To Haves

Experience with commercial banking, treasury management, payments, digital channels, or other regulated technology environments.

Responsibilities

Partner with Product Managers to lead discovery and analysis for complex Exchange initiatives, defining outcomes, scope, dependencies, risks, and success measures.
Translate client and business needs into actionable epics, features, user stories, acceptance criteria, and nonfunctional requirements.
Shape end-to-end solutions across web, mobile, vendor, and enterprise integrations, balancing client experience, security, resiliency, supportability, and delivery constraints.
Analyze application, process, and data flows to identify integration impacts, control gaps, failure scenarios, and operational-readiness needs before development begins.
Guide refinement, testing, release readiness, monitoring, and production validation; use telemetry, client feedback, and incident trends to recommend improvements.
Serve as an Exchange subject-matter expert, coordinate across teams, influence decisions, and mentor analysts through reusable standards and practices.
Champion AI-enabled delivery practices and contribute to agentic processes that improve speed, quality, traceability, and business value while maintaining appropriate human oversight.