Technical Analyst, Integrations Delivery - Internal Only

Indeed•Remote,

1d•$79,000 - $166,000•Remote

About The Position

This role is responsible for supporting enterprise customers in implementing Indeed-built ATS integrations across strategic ATS partners like SAP, Workday, Oracle, and iCIMS. The Technical Analyst will guide clients through the integration implementation process, from planning and configuration to testing and launch. This position requires strong technical and project coordination skills, and the ability to work directly with customer Talent Acquisition and IT teams to ensure successful implementation of Indeed’s ATS Sync integrations.

Requirements

Requires a minimum of 5 years of related experience; or Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience
Experience supporting enterprise ATS platforms, including enterprise integration and technical implementation projects.
Proven technical knowledge of JSON, REST APIs, XML, and web technologies (HTML, CSS, URLs, and URL parameters).
Proven ability to troubleshoot complex technical issues and translate technical concepts for both technical and non-technical collaborators.
Experience leading client-facing implementation engagements, facilitating technical discussions, and delivering exceptional customer service.
Excellent project management, organizational, and communication skills, with the ability to manage multiple concurrent implementations.
Collaborative, customer-focused professional who thrives in fast-paced, evolving environments.

Responsibilities

Serve as the ATS Sync subject matter expert for Indeed-built integrations, with deep expertise in SAP and Workday integrations.
Guide enterprise customers through end-to-end ATS Sync implementations, managing project plans, technical milestones, and successful deployment.
Partner with Sales, Client Success, Talent Acquisition, Talent Attraction, and IT teams to align integration solutions with customer business goals and recruiting workflows.
Advise customers on integration configuration, validation, testing, and best practices while translating business requirements into effective technical solutions.
Troubleshoot implementation and post-launch integration issues, collaborating with internal teams to deliver timely resolutions and exceptional customer support.
Ensure a seamless transition of successfully implemented customers to Customer Success for ongoing support and long-term success.
Capture implementation insights and collaborate with Product, Strategy, and cross-functional teams to improve integrations, documentation, workflows, and onboarding scalability.