Technical Alignment Manager

ALLO Communications • Kansas City, MO

3d • Onsite

About The Position

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life. A natural problem-solver with a passion for technology, the Technical Alignment Manager (TAM) is a trusted advisor to our clients. With a specialization in multiple technology disciplines, the TAM serves as the customer's number one advocate, ensuring they are aligned with best practices and technical concepts. The primary focus of this role is managing the relationship between ALLO and the client to foster a seamless and successful partnership.

Requirements

• Bachelor’s degree in computer science or MIS preferred or Formal Technical education
• 5 + years of graduating technical IT experience
• 3 + years of experience in a client-facing technical role with proven ability to build and maintain strong relationships with business leaders and C-suite executives.
• Solid understanding of LAN/WAN, DHCP, DNS, and VLANs, with proficiency in troubleshooting tools (e.g., PING, TRACERT).
• Deep expertise in Windows 10/11, Windows Server, Active Directory (Azure and on-prem), Group Policy, and PowerShell.
• Hands-on experience with Microsoft Office 365 migrations and management, along with troubleshooting web-based applications.
• Firm grasp of user/email account management, file/share permissions, and resolving common security issues like virus/malware.

Nice To Haves

• Sales engineering experience and/or IT leadership experience helpful but not required.
• Exceptional ability to articulate complex technical concepts to non-technical audiences, acting as a strategic advisor to clients.
• A "jack-of-all-trades" background with strong, holistic knowledge across networking, infrastructure, and application support.

Responsibilities

• Serve as the primary technical advocate for a dedicated client portfolio, building strong, long-term partnerships with key business leaders, owners, and C-suite contacts.
• Provide strategic guidance by understanding client business goals and conducting regular service reviews to ensure alignment with ALLO's best practices.
• Proactively translate complex technical concepts, troubleshoot issues, and provide analytical problem resolution using an expert-level knowledge of ALLO's products.
• Collaborate with internal Sales, Engineering, and Support teams to champion client needs and ensure seamless service experience.
• Look for revenue development opportunities and transition to the ALLO sales organization.
• Drive process improvement by documenting solutions in a knowledge base and identifying opportunities to streamline and automate procedures.
• Maintain clear and timely communication with client leadership across all channels.
• Conduct in-person and virtual meetings with clients to discuss the following: current managed service performance; current and future projects; customer IT roadmaps; etc.
• Create and deliver periodic reporting to meet varied customer expectations.

Benefits

• Free internet
• Awesome discounts on other ALLO services
• 401(k) savings match up to 5%
• Quarterly wellness challenges with cash deposit into checking or health savings accounts
• Medical, vision, and dental with low employee costs
• Generous Earned Time Off (ETO) program
• Assistance with the cost of tuition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level