Execution & Alignment Leader, Technical Services

Palo Alto Networks•Arlington, VA

5d•$178,000 - $245,500•Remote

About The Position

Palo Alto Networks is seeking a high impact individual contributor to drive execution and alignment across the Global Technical Services (GTS) organization. Reporting to the Sr. Director of NAM Technical Services, you will serve as the operational connector across Strategy, Finance, Operations, and regional teams, translating leadership priorities into structured, accountable execution plans. You will sit at the intersection of technical delivery, customer success, and business performance. Operating through influence, governance, and operational rigor, you will ensure high-value initiatives are properly resourced, tracked, and delivered to quality standards across a global matrixed organization. The Impact: You'll help leadership scale execution across Global Technical Services by connecting strategy to delivery, improving operational visibility, and enabling faster, better informed decisions.

Requirements

10+ years of progressive experience in enterprise program governance, operational leadership, or business management within enterprise SaaS or cybersecurity environments.
5+ years leading M&A integrations in the Go-To-Market (GTM) or Customer Success space, ideally within Big 4 Management Consulting.
Proven track record of enabling and governing complex, multi-million-dollar initiatives in post-sales, Professional Services, or Customer Success organizations.
Strong understanding of cloud-native platforms, SaaS customer lifecycles, and post-sales delivery frameworks (Professional Services and CS).
Ability to analyze and audit operational drivers, including P&L assumptions, utilization rates, and margin trends.
Exceptional executive presence with a demonstrated ability to influence senior stakeholders and align cross-functional teams without direct authority.
Bachelor’s degree in Business, Finance, Engineering, or a related field required.

Nice To Haves

MBA or advanced business degree preferred.

Responsibilities

Translate leadership roadmaps into structured, cross-functional execution plans across regional teams—establishing clear sequencing, ownership, and governance standards.
Partner with Finance and Business Units to audit and validate core performance metrics (utilization, revenue, margins) and ensure operational plans align with fiscal targets.
Operationalize changes to service delivery models—including AI-augmented methodologies and modernized reporting frameworks—ensuring cross-functional readiness and adoption.
Provide governance visibility into subcontracting models, external delivery partners, and M&A operational integration across post-sales functions.
Distill complex cross-organizational data into decision-ready executive briefings, surfacing delivery risks and resolving cross-functional friction to maintain momentum.