Technical Advisor

Canada Post - Postes Canada•Mississauga, ON

6d•Onsite

About The Position

The Technical Advisor applies engineering and technology skills and expertise in the development and support of production systems, processes and change requests for the Operations and Maintenance Communities, ensuring that quality assurance is achieved and all the changes conform to audit standards and Canada Post processes.

Requirements

A University degree in a related field e.g. a Bachelor of Engineering.
2-5 years of related work experience is required.
Adept at preparing technical documentation, including change requests, control system and process design.
Knowledge of mail processing system and Corporate systems and processes.
3-5 years of hands-on experience in an enterprise setting deploying, administrating and supporting complexnetwork environments
3-5 years of hands-on experience deploying and maintaining security appliances for high-availability andisolated network infrastructure
Good understanding of Information Technology vs Operational Technology managing a variety of networkattached appliances
Good experience working with Linux and Windows servers, use of best practices for system-level security,configuration management, and performance monitoring
Applied expertise in automation tools for improved productivity and greater efficiencies
Strong organizational skills
Strong written and verbal communication skills
Strong customer service and interpersonal skills
Self–starter with ability to work as part of a team
Excellent time management and analytical skills
Proven troubleshooting and problem solving skills

Nice To Haves

Advanced proficiency in programming languages (C++, C#, Java, .NET, MySQL, Unix/Linux, DOS, PowerShell)
Advanced proficiency in database platforms (Oracle, MySQL, SQL Server)
Expertise in integrated development environments (Azure DevOps, Windows, Linux, VMware, Visual Studio, AWS)
Network solutions administration certification (ACSA, CCNA, or equivalent)
Network or Cloud Security solutions certification (CISSP, CCSP or equivalent)
Infrastructure virtualization certification (NCP, VCP or equivalent)
Cloud fundamentals certification

Responsibilities

Monitors day-to-day performance of national mail processing systems and provides ongoing support to ensure that service level agreements are met.
Develops technical documentation and troubleshooting guides. Identifies and resolves system problems with the users and technical support groups.
Oversees enhancements to existing production systems and processes by establishing priorities and timeframes, reviewing and approving the acceptance criteria, and ensuring all change initiatives conform to audit and control standards, as well as Canada Post processes.
Analyzes all aspects of technological change as it relates to various corporate systems and processes and ensures that management is advised of its impact.
Reviews system change proposals provided by project teams and contractors to implement the optimal technical solution to meet Canada Post’s needs.
Manages the collection of data from production and performs data analysis required for various projects to identify system issues, propose corrections and improvements or conduct related studies.
Collaborates with other functional teams (such as Process Engineering, Operations, and Engineering Field Services) to develop and document change requests for vendors to resolve operational issues and implement process improvements.
Creates and executes a plan to integrate, deploy, test and validate vendor initiated system changes prior to delivery to operations.
Researches new technology that relates to systems and processes and recommends changes to production systems which will benefit from the advancements.
Performs technical reviews and evaluations of vendor solutions to evaluate their feasibility and fit into Canada Post processes and systems.